Guest Avocado
Service Desk Team Trainer
- Joined
- Sep 15, 2021
- Messages
- 272
To be fair, I think the biggest problem we faced with the whole new POS was how they pushed it out before most of the features were there. At this point, the new POS is lightyears superior to the classic.
- Faster
- More stable
- In turn, means fewer restarts
- Plus much faster restarts
-PLUS quick restarts
- Smarter features (auto ticket generation)
- MUCH friendlier UI
- TPay
- Less fraud because only TLs can do overrides now
- All one version compared to previous POS. (like how SBUX was a different version)
Yeah, my post was part sarcasm too. And the disaster of New POS in 2020 blinds judgement a bit because it was sooo bad then.
Say they waited until the Summer or Fall of 2021 to introduce New POS the way it was a few months ago, rather that in 2019 and 2020, with rollout being over the course say August 2021-Feb 2022 rather than late 2019-Feb 2022, I think New POS would be more liked, having Linux and Tpay, for smarter and better responsiveness, and having almost all features, and arriving close together than the long timetable that was the New POS Deployment and Rollout Plan.
Announcement and initial pilot and testing in mid-2019, the lazy and haphazard existence of eSCO in early 2020, expanded rollout to the majority of the Front Lanes at stores in Spring/Summer 2020, Starbucks in Late 2020, Food Avenue/Liquor/Jewelry/Deli/Bakery in Winter/Spring 2021, Electronics in the Summer, Pharmacy in the Fall, SCO in the past month, and Guest Services/Order Pickup about to be finished in a week. The constant delays, from being at 100% chainwide by EOY 2019, before realizing that it’s nowhere close to being done or functional, to being 100% by EOY 2020 before COVID became a thing, to being 100% before Q4 2021, before bungling the GS app and SCO NCR development.
Combining the state of New POS back then, along with the almost three year rollout, yeah, it wouldn’t be as hated if they just waited until a vast majority of it was done. If they say made half of every register type per store update to New POS within the past few months while they are close to complete, followed by fixing remaining bugs and adding needed features, then making them all 100%, things would for sure have been better.