OPU/DU and payroll

[MrT]

I'm sure most stores are like this, but my store has been pushing hard for us to pick more units per shift and per hour. Cutting back on hours and coaching whole shifts at a time for not meeting their new arbitrary numbers, despite being fine a week earlier. It's demoralizing.

Curious as to how much they are asking. We coach to output rather then productivity numbers because you can fake productivity. Fulfillment should be scheduled to forecast and if tms arent doing enough then it hurts the entire store. If i have to hold my team accountable to standards then i expect all teams to be held accountable especially when it effects me.

 

[gracefulfillment]

Curious as to how much they are asking. We coach to output rather then productivity numbers because you can fake productivity. Fulfillment should be scheduled to forecast and if tms arent doing enough then it hurts the entire store. If i have to hold my team accountable to standards then i expect all teams to be held accountable especially when it effects me.

65 uph and 390 units in a 7 hour shift

 

[NotCynicalYet]

So intresting question. Both fullfillment calls for opu support and front end calls for more cashiers at the same time. Who gets more support?

This is a daily question and the answer is fulfillment lol

 

[Rastaman]

This is a daily question and the answer is fulfillment lol

Yup, that's because checkout speed is not a timed metric.

 

[MrT]

65 uph and 390 units in a 7 hour shift

I dont think those numbers are unattainable but not a realistic goal. Its not that far off what we expect. We expect 400 in an 8 hour shift. Which is just under 60uph if you account for breaks. I think ours are a bit excessive but if someone's doing 50uph there not going to get in trouble.

 

[DBZ]

65 uph and 390 units in a 7 hour shift

My store had a chart up with different speeds for different lengths of shift. I think 65 was for the 4 hour one. I think it would be attainable if there were no INFs, so I hope those OOS and 141s are done!

 

[BurgerBob]

Yup, that's because checkout speed is not a timed metric.

But people in line is

 

[qmosqueen]

Return to stocks are out of control. Who monitors this. No restocking fee. Never get charged for ordering 20 items snd never picking them up. While most of them go outdated.

it’s a lose lose situation.

 

[Dream Baby]

When I first started GM had designated "backup cashier" hours.

You couldn't take your break or in that hour.

Currently half the GM in my store isn't cashier trained.