- Joined
- Nov 26, 2017
- Messages
- 622
Does anyone know the correct way to submit a mysupport for missing ISM? Our TV Wall is missing a lot of the informational strips and we have been asking for them for a long time and no one has ordered them. I am starting to think we never received them in the first place.
Does the signing person not give them to you during revisions or transition? I remember getting a box for the whole wall like 4-5 months ago then a revision one a month later.
If you want to go the mysupport route I normally provide the pog # and list each part # were missing. I'm not sure if they still order for you though. They may ask your ETL to order it.