Starbucks Team Leaders

So far, anyone with a passing knowledge of Starbucks has told me they want to be scheduled there for Black Friday.
 
Coqui, how many people do you have at open on Thanksgiving and throughout the morning/day on Black Friday?
 
I;ve never paid attention to SB during Black Friday. Anything I need to know?
 
Asuras said:
I;ve never paid attention to SB during Black Friday. Anything I need to know?
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You need to come in at least 3 1/2 hours early to pull croissants and other 1 day shelf life pastries and make mocha and whipped cream.
 
My Starbucks DM usually comes on Black Friday and the Regional Director comes and thanks my team for showing up. My old DM would work with us in uniform and all for about 4 hours before heading to another store.
 
We aren't so busy. 3 come in an hour early to make stuff. I leave the frozen on trays in the freezer and my ETL pulls it out when he gets here. Basically Triple coverage while we're open.
 
I usually come in an hour early and have two team members come in a half hour later. And then I'm essentially a bonus GSTL for at least the first half hour, maybe more. I bet my Target has one of the smallest lines in the country on Thanksgiving. We go from ~5th in sales out of 9 in our district to dead last. I love my store.
 
We didn't slow down until well into the morning. I don't think there were any food/coffee places open around us. Lots of people after midnight who just came in for Starbucks. We were busier than the store for some time.
 
We have two for prep, a third comes in at opening & one of two FATMs that day is also barista-trained.
Our lines to the store stretch the length of the strip center.
We're A vol but our sales blow past 3 SuperTs in our district.
 
I'll let you guys know if my line gets more than 5 deep this year. I think last year we got to 6 but that included a group of 3 friends.
 
Xanatos said:
I'll let you guys know if my line gets more than 5 deep this year. I think last year we got to 6 but that included a group of 3 friends.
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I might hate you a little bit, lol.

Is your whole store quiet? Last year it took about 45 mins to get everyone in the doors.
 
Relatively speaking, yes very quiet. It might take about 15 minutes to get everyone through the door, give or take. Although last year we opened early enough that the initial line was tiny (I doubt it took 15 minutes actually), but then we still had people trickling in after they finished Thanksgiving with their families. We probably had ~175 carts at the time and we didn't even run out. The main line of people waiting to check out (that normally wraps around A1, A3, A5, etc etc etc) barely even formed lol. I loved opening so early.

For us, it's still the busiest time of the year and some of us (who have never worked at another store) think it's crazy. But then I hear stories from other stores and realize how lucky we are. It's nothing compared to what 98% of Target goes through. We just don't have any other holiday shopping destinations anywhere near us and the 4 or 5 nearest Targets (each about 5 miles away) all have tons of other stores around them. We just have a bank, a credit union, a few places to eat, a Michael's, a pet store, and a Kroger. A few other stores but you get the idea - not much for Christmas shopping.
 
Ours come in like cattle at a stock yard; we had 200 carts & every single one goes out.
We have two entrances but only one is opened at first.
We'll set up our extras cart like before filled with extra syrups, cups, etc.
 
our flooring is being replaced (the installers who put it in the first time did it wrong and the floor mastic was coming up between the tiles. REALLY GROSS) and what was supposed to be a one-night overnight job has now gone into day three. yesterday they left half our floor torn up. today there were at least tiles on the whole floor, but mismatched, because they still didn't finish.

aaaaalso I walked into work for my shift, which was supposed to start at 4:30, and Starbucks was dark. I asked the GSA what was going on, and she said there was no hot water. ugh. the techs said they'd be there shortly when they called them this morning, but later changed that to 'we'll be there by 5,' and then didn't show up until about 6. around 6:30 they were done, and according to the LOD, the only thing wrong was that the instahot box was unplugged and the valve to the Mastrena was shut off. NO CLUE how this happened. I closed last night, and I sure as hell didn't do it. our only guess is that the floor crew unplugged something to make room for their equipment - but the water valve?!

since it was so late in the day we didn't even bother opening. my precloser stayed on lanes until the end of her shift at 7 and I got sent to zone market (finished the whole damn thing myself, too).

possibly the most annoying part, to me, is that they're replacing the tile with the same kind that was already down - which is this ugly, cheap-looking gray textured peel and stick vinyl. at least the mastic will stay down this time, hopefully, but the tile still scuffs and gets grungy REALLY fast, and it's going to look horrible within a month, I guarantee it. ugh.
 
Yep. Along with every other store that I keep track of. My guess is that the cost counts when an item is ordered, not necessarily when it was delivered, because a lot of the promo orders were placed at the end of September. Also, it's possible that mugs and tumblers count under supplies and not ingredients, even though they are D254 (not that they sound like they'd be in either category lol...).

Almost every store was above $10k for supply cost, and somewhere around 30% (normal is around 5%).
 
radiochu said:
possibly the most annoying part, to me, is that they're replacing the tile with the same kind that was already down - which is this ugly, cheap-looking gray textured peel and stick vinyl. at least the mastic will stay down this time, hopefully, but the tile still scuffs and gets grungy REALLY fast, and it's going to look horrible within a month, I guarantee it. ugh.
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The tile like in the fitting room? I thought it was weird to have particle board cabinetry by so much water, but at least we have real tile.

I appreciate my PMT more every day.
 
Xanatos said:
Yep. Along with every other store that I keep track of. My guess is that the cost counts when an item is ordered, not necessarily when it was delivered, because a lot of the promo orders were placed at the end of September. Also, it's possible that mugs and tumblers count under supplies and not ingredients, even though they are D254 (not that they sound like they'd be in either category lol...).

Almost every store was above $10k for supply cost, and somewhere around 30% (normal is around 5%).
Click to expand...

I haven't had a chance to do more than glance at mine yet. Freaked me out a little.
 
Yetive said:
I haven't had a chance to do more than glance at mine yet. Freaked me out a little.
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I was expecting it to be a normal month based on how I ordered and then October would be super high. It was quite a surprise lol. The YTD supply cost shot up quite a bit.
 
I know Starbucks' fiscal year ends in October, and thought maybe that had something to do with it.
 

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