Starbucks Team Leaders

[Yetive]

Anybody else running out of holiday merchandise? Not sure what I'll do for the BF special on the fox things. I have only the tumbler left. The Xmas drink ware is doing better than the fall stuff, which has caught me by surprise tbh.

 

[Coqui]

I am selling through as well and I also have an endcap on our second floor with more merch and "barristas". We definitely got way less merchandise this year compared to last Q4.

 

[redeye58]

Sold out of the little fox cups & have only a few Bearista bears left but I can NOT get rid of those gingerbread cafe kits.

 

[Yetive]

I didn't get the kits.

 

[redeye58]

I'd gladly send you some.
I winced when a guest's kid picked one up & began shaking the box vigorously.
When the mom realized what he was doing, she stopped him & put it back in the basket but I'm sure it's nothing but crumbs.

 

[Asuras]

I have two random questions:

What is the absolute earliest we can pull sandwiches and pastries?

When cleaning the ice bin, it is just clearing the ice and spray and wipe with water? Or is there any cleaning chemicals we use? Same question for the ice machine?

 

[Xanatos]

I have two random questions:

What is the absolute earliest we can pull sandwiches and pastries?

When cleaning the ice bin, it is just clearing the ice and spray and wipe with water? Or is there any cleaning chemicals we use? Same question for the ice machine?

Pastries: 4pm. Any earlier and it will count today as day 1. If it's 4pm or later, then today doesn't count.
Sandwiches: I guess you could pull them the second you turn off your oven at night and they would still be good for the two days after tomorrow. Meaning if I pull them at like 9pm Sunday night, they'll still be thawing for Monday and then they would be good for Tuesday and Wednesday. But really you should probably just do it Monday morning. The latest you could pull those would be 2pm to make sure they have the 18 hours to thaw before 8am Tuesday. So realistically, you can pull them as early as you want.

As for the cleaning, you should always check the cleaning cards. If you don't have those, you might be able to order them on SAP but I'm not sure.

 

[redeye58]

When we do our ice bin: we clear out the ice, spray it down with degreaser & scrub down all surfaces (particularly any seams). We draw pitchers of hot water & pour down the sides to rinse; we follow up with the water spray bottle making sure all surfaces were rinsed. Lastly, we spray it down with sanitizer & let it sit for several minutes before refilling with ice.
The two-piece cover is removed & run thru the dishwasher & allowed to air-dry before reinstalling.

 

[Yetive]

Also, there is a grate at the bottom of the ice bin that gets removed and washed.

 

[Yetive]

Everyone ready? unfortunately it's a beautiful day, so it will be busy!

 

[redeye58]

Weathered the early morning rush; getting ready for the afternoon slam.
Curse you, Frappy Hour!!!!

 

[Xanatos]

https://i.reddituploads.com/ddd58ee...536&w=1536&s=551e8a4e38218586a5486dc4888b18d4 I know this was covered earlier, but here's proof! No more Oprah Chai concentrate starting in winter. Mine expire in late December so I probably won't order any more. I had a TON back in June and then started putting them in the fridge and haven't ordered any since.

 

[redeye58]

A fellow barista gave me a suggestion for the few Oprah 'Chai-hards' when they ran out of concentrate.
They added a pump or two of Cinnamon Dolce to it.
I could count on one hand the number of Oprah Chai orders I get in a week.
Will they continue to carry the tea bags?

 

[Yetive]

I had decided to stop ordering anyhow, but now I won't be worried about it.

 

[Yetive]

No on the tea bags. I would just steam cinnamon powder with regular Chai. The dolce is so sweet.

 

[redeye58]

That sounds good.

 

[Xanatos]

I have had a total of 0 people who knew about the frappy hour today and yesterday. I 'forgot' to chalk the sign.

 

[redeye58]

Sure you did......😉

 

[Yetive]

We've been busy, but not too many frapps. More today than yesterday, and I'm sure more over the weekend.

 

[Yetive]

But nobody asked about the Facebook deal.

 

[radiochu]

there was a frappy hour? ...lol. nobody told us!

 

[Yetive]

there was a frappy hour? ...lol. nobody told us!

You still have the weekend! it's BOGO, and the scan sheet is on workbench.

 

[Asuras]

First snow of the season, so no one wanted Frapps 😀

Anyways, I had a situation today and wanted to see how you guys would handle things. So my other barista went on break. With the snow people have been in and out all day, so it was more busy than usual. I had a huge, line and took about 8 orders and started to pump them out. With 5 other people in line. Thirst guy in line was very impatient and wanted me to ground some beans for him. I was still working on the line of drinks, so I told him I will once I finish the drinks and help the people in front of him.

He storms away and leaves the line. Comes back with new people in line and ask if I ground them yet. I did not because I wasn't finished with the line of drinks yet. He storms away and leaves the line yet again. Keep in mind, he had yet to make it to the register to even pay for the beans. My barista comes back and I had her grind the beans and I wrap up the line.

Man comes back with Sr. Food ETL. ETL proceed to berate me infront of everyone waiting in the lobby for not making it right for our guest and grabs the ground up beans and gave it to him for free.

Did I do something wrong? I didn't want to stop in the process of making drinks for people that have paid or remained in the line. And the man again, didn't even make it to the register. He kept leaving the line for a min or 2 and people kept getting in line.

 

[redeye58]

So he wanted you to grind beans he hadn't even paid for yet?
And your ETL berated you in front of guests?
Did he want you to piss off multiple OTHER guests just to please ONE?
That's messed up on several levels.

 

[Xanatos]

You did nothing wrong. That guest wanted to skip the line, which makes him the asshole. On top of that, he got out of line multiple times - you could have told him to get in the back of the line each time.

At most, you could have called for backup - just someone who could ring people out. But the asshole would still need to wait in line, and the line would still take a while because you'd be the only person making drinks.