Starbucks Team Leaders

[Yetive]

If you put in a work order right away, they should be there tomorrow. Probably by noon. Did they give you a time? Ours slowed down a couple weeks ago, and we were able to clean the holes on the wand, but it never stopped like yours.

 

[Asuras]

I honestly don't know anymore. The steamer seems to break down once a month.

 

[redeye58]

Sounds like a problem with the water line.
Get your work order in so they'll get you in the queue for tomorrow; under contract they're supposed to respond within 24 hrs. No steamer will not only kill your lattes but mistos & hot chocolate too.
We spent today stocking up to the rafters since we're anticipating a major front blowing in overnight.

 

[Asuras]

Tech guy game and didn't see anything wrong and proceed to just clean the inside of our machine. But the issue happened again.

Here is the message I got:

 

[Yetive]

I have never seen that message. Have your PMT check the water lines and the water filter to make sure enough water is getting to the machine with enough pressure. Otherwise, you will have to call out the tech again. I add a photo of the error message when I put in a work order too, just in case. How long did you actually get to use it?

 

[Asuras]

We opened at 7am and was fine until 4pm when it started taking awhile to steam. And giving us this message around 5pm. Same timing as yesterday.

 

[Yetive]

That stinks. Definitely have your PMT give it a look. Maybe put in a work order again too. You can cancel it it the PMT fixes it.

 

[radiochu]

we had that issue for a few weeks. it didn't come on constantly, but it would flash intermittently and when it was on the steam wand wouldn't function. we called a tech out and he knew what the error was and how to fix it, so it's odd that your tech didn't think anything needed done. I wish I could remember what it was so I could give you more info. I'll see if I can ask when I go in tomorrow if anyone remembers.

it did get worse when our water pressure changed, but we got it fixed before the water pressure was eventually fixed, so it's not necessarily because of that.

 

[redeye58]

Ours did that when they replaced our store's water filtration system.
PMT had to call a vendor to work on that issue, then the Mastrena guy after the water issue was resolved.

 

[Asuras]

Unrelated to my current issue with my steamer. Looking at my sales for this past weekend. All my sales comp are down for every category except for packaged coffee and merchandise. Which are roguhly 24℅-30℅ up compared to last year. But everything is down. Is that because of the promotion with buying holiday merchandise and getting as free grande beverage?

 

[Xanatos]

Unrelated to my current issue with my steamer. Looking at my sales for this past weekend. All my sales comp are down for every category except for packaged coffee and merchandise. Which are roguhly 24℅-30℅ up compared to last year. But everything is down. Is that because of the promotion with buying holiday merchandise and getting as free grande beverage?

A sale like that isn't going to make a noticeable dent in your sales. You should check to see how your whole store is doing. I know that whenever my store has a negative comp, Starbucks will be right about 0. But if the whole store is positive, we'll be a couple percentage points above that.

 

[Yetive]

Unrelated to my current issue with my steamer. Looking at my sales for this past weekend. All my sales comp are down for every category except for packaged coffee and merchandise. Which are roguhly 24℅-30℅ up compared to last year. But everything is down. Is that because of the promotion with buying holiday merchandise and getting as free grande beverage?

It is hard to get a good picture of your sales by looking at only one or two days sales. Maybe last year the weather was warm. Maybe your store didn't have much merchandise to sell. Maybe last weekend, someone bought everyone at his office a bag of coffee for a present. The promotion on Christmas merchandise maybe have had an impact on both merchandise and beverage sales, yes, but it is more useful to look at the bigger picture.

You will get a better idea of where you stand for the Xmas season by looking at December MTD sales. Also, the November dashboard is online and includes results from Black Friday

 

[Asuras]

For the schedule we write this week (New Years day - First Week of January). Is it the week where the dreaded hour cuts will hit everyone? Or do we still have another week before holiday hours go away? >.<

 

[Coqui]

Usually it's as soon as January hits.

 

[Yetive]

Mine dropped.

 

[Coqui]

I'm not looking forward to seeing how low mine drop for January

 

[Yetive]

Wasn't too bad. Dropped 12.5 percent if I did the math right. Which I may not have.

 

[RistrettoShots]

Has StarbucksCEReport been working for anyone here? My DM showed me the results & I go to show my team and now it's blank. Lol of course.

 

[Yetive]

I don't have my password yet.

 

[Yetive]

Has StarbucksCEReport been working for anyone here? My DM showed me the results & I go to show my team and now it's blank. Lol of course.

My DM said we are not live with results until 13 January. We can get on the site, but nothing will be there. Your DM probably has access.

 

[Asuras]

Offta, went from 245 hours to 175. And hours are so tight in my store that I can't even get my team any cashier hours. Guess its time for me to use those vacation/person time off hours I have been banking for this.

 

[redeye58]

I'm afraid to see what ours are dropping to after months of having them siphoned off.

 

[Coqui]

Mine dropped from 479 to 365. Oh well it'll be doable I guess.

 

[Yetive]

Mine dropped from 479 to 365. Oh well it'll be doable I guess.

There are 2 stores in my district that used fewer than 479 for the entire month of November. Way under what they were supposed to use, of course. And one that used 481.

Offta, went from 245 hours to 175. And hours are so tight in my store that I can't even get my team any cashier hours. Guess its time for me to use those vacation/person time off hours I have been banking for this.

I always look forward to some 4 day weeks in January.

 

[Asuras]

How long do these hour droughts last for Starbucks. A bit different when I was leading Meat, hours were always consistent even during the Beginning of the year hour droughts.