Starbucks Team Leaders

redeye58 said:
My former store reported the same.
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Yes, very busy today. My DM said the same thing about soft sales in company stores. Maybe frapp drinkers are more likely to go to a licenced store and get some shopping done too, while daily coffee drinkers are more likely to just want their coffee. My store is down the street from a school, so 3:00 is perfect timing for the DCCF crowd.
 
being basically The Starbucks Closer in my store, I only had to deal with an hour and a half of frappy hour. VICTORY. but I swear to little fuzzy pandas I am going to punch the next person who orders a smurf or a CWCF straight in the face. worst frappuccinos ever. I would even rank them above molten chocolate anything on my hatred scale. that being said, I am putting marshmallow whip on every-damn-thing. I will legitimately miss it when it leaves.

also being basically The Closer, I am getting SO PISSED OFF over the fact that they're scheduling my partner barista to leave literally three hours before the end of my shift. that's two and a half hours of open time to cover by myself, while still trying to get pre-close done and with one of our biggest rushes included in single coverage time. just once I'd love our DM to come in for a visit at night (haha, yeah right...) and see how much time we're spending with literally one certified barista in the whole store. they do this crap in the morning too; our opener usually goes three to three and a half hours before the next barista comes in. if I didn't have morals, I'd be so tempted to let us fail a Steritech visit or just leave the entire cafe a huge mess one night, just on principle. I'm tired of carrying the entire place by myself what feels like 70 percent of the time.
 
I'd swear you work at my former store because the scheduling was EXACTLY the same.
As an opener, it would be at least 3 hrs before my mid came in.
As a closer, I'd be by myself for the last 4 hrs.
The morning rush was all "Wow. They need to hire more people!"
We got people; it's the PAYROLL we need.
 
radiochu said:
being basically The Starbucks Closer in my store, I only had to deal with an hour and a half of frappy hour. VICTORY. but I swear to little fuzzy pandas I am going to punch the next person who orders a smurf or a CWCF straight in the face. worst frappuccinos ever. I would even rank them above molten chocolate anything on my hatred scale. that being said, I am putting marshmallow whip on every-damn-thing. I will legitimately miss it when it leaves.

also being basically The Closer, I am getting SO PISSED OFF over the fact that they're scheduling my partner barista to leave literally three hours before the end of my shift. that's two and a half hours of open time to cover by myself, while still trying to get pre-close done and with one of our biggest rushes included in single coverage time. just once I'd love our DM to come in for a visit at night (haha, yeah right...) and see how much time we're spending with literally one certified barista in the whole store. they do this crap in the morning too; our opener usually goes three to three and a half hours before the next barista comes in. if I didn't have morals, I'd be so tempted to let us fail a Steritech visit or just leave the entire cafe a huge mess one night, just on principle. I'm tired of carrying the entire place by myself what feels like 70 percent of the time.
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Sounds like the scheduling at my store--and that's with 147 hours. Until about a month ago I was getting 115 to 120. For a few weeks I got 107 which is really just impossible. Basically, it allows me to have long mids on the weekends, and shorter ones during the week.
 
Yetive said:
Sounds like the scheduling at my store--and that's with 147 hours. Until about a month ago I was getting 115 to 120. For a few weeks I got 107 which is really just impossible. Basically, it allows me to have long mids on the weekends, and shorter ones during the week.
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I worked my way up from 125 to 147 by increasing sales and 147 seems to be a really good spot where you can actually afford to have double coverage on the weekends. I'm so glad to hear that you're getting more hours.
 
I have 435 hours for May. I don't know how you guys do it with 120.
 
Xanatos said:
Wow. I had 2 for most of it, 1 for part of it lol. Never had a line more than about 3 deep.
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Today was really busy but it's the weekend, we are usually always number one in frappuccinos in the company so happy hour is no joke for us lol
 
Xanatos said:
I worked my way up from 125 to 147 by increasing sales and 147 seems to be a really good spot where you can actually afford to have double coverage on the weekends. I'm so glad to hear that you're getting more hours.
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Yes, its been much better. STL didn't want to follow the allocation, but said we could "try for 2 weeks." At the last LOD meeting, when we go over sales, who has the best comp increase in the store YTD--Starbucks. Now he's kind of stuck giving me the hours. I was supposed to have them all along.
 
Yetive said:
Yes, its been much better. STL didn't want to follow the allocation, but said we could "try for 2 weeks." At the last LOD meeting, when we go over sales, who has the best comp increase in the store YTD--Starbucks. Now he's kind of stuck giving me the hours. I was supposed to have them all along.
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On the Starbucks dashboard there's a metric that scores us on our hour allocation. Try and fight back with that saying you will be red if you don't use all your allocated hours.
 
CoquiAzul said:
Today was really busy but it's the weekend, we are usually always number one in frappuccinos in the company so happy hour is no joke for us lol
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Weather has so much to do with frap sales. I started in Feb in Sbux, and by my first happy hour, I don't think I had made more than a dozen frapps.
 
CoquiAzul said:
On the Starbucks dashboard there's a metric that scores us on our hour allocation. Try and fight back with that saying you will be red if you don't use all your allocated hours.
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Oh yeah, we have been bright, flaming red on that one!
 
CoquiAzul said:
What is busy for you?
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30 consecutive minutes of guests is pretty busy for me. To give you an idea, I think I could've survived Frappy Hour by myself today and guests would still have had a smaller wait than they'd get at any company operated store near me. I think we had one point around 4:30 where we had at least 5 minutes without a single guest.
 
Yetive said:
But at least you don't have to deal with the snow. Busy weekend day for me is about $2000/2100. I don't think 8 people would fit in my store.
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3 people don't really fit behind my bar. Except one time we had 3 girls who are all probably under 120lbs, they never ran into each other. But for the brief moments that I'm working with two other people, I'll usually go do dishes or maybe grab some whipped creams and go to a nearby table and make them. The entire area behind the bar is approximately 15ftx3ft. Three 5x3 floor mats fit perfectly. Any space between them and they'll stick out. And no room for them to be at an angle because it'll hit a fridge.
 
We have 3 for black friday, and that's really the only time. Sounds like we are bigger than you, but we have the room since we don't have FA or Pizza Hut. We all fit, but being used to working alone all the time, we did get in each others way at first. Also, when you only ever read your own cups, it's actually an adjustment to read someone else's.
 
CoquiAzul said:
I have 435 hours for May. I don't know how you guys do it with 120.
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Holy Mother of Mocha!
If we had hours like that......oh, the things we could've accomplished.....*stares dreamily into space*
If we were lucky enough to have 3 behind the counter we had one taking orders/pouring coffee/pulling pastries, another was on the espresso machine, the third was doing teas/frapps/rinsing out drinkware.
 
radiochu said:
that being said, I am putting marshmallow whip on every-damn-thing. I will legitimately miss it when it leaves.
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I have one girl who gets a marshmallow frapp with marshmallow whip. She was soooooo excited to see it come back. I still hate CRCF as much as the other 2.
 

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