Starbucks Team Leaders

[Coqui]

Same here. It has been cold here, so more hot drinks ordered, but not once frappy hour starts. Also, people don't like the new recipe. Not enough like a s'mores

I had to my support the issue but we all know how helpful they are (can't do the sarcasm font with my phone). No one has complained about the new recipe so far at our store.

 

[redeye58]

My former store is having supply issues too.
My SBTL is beyond frustrated.

 

[Coqui]

It's happening to all of us and we get no help or solutions.

 

[redeye58]

 

[Yetive]

No one has complained about the new recipe so far at our store

I even made samples for huddle. The tray came back half full. That never happens.

 

[Yetive]

So, a stack of Redcard agreements magically appeared by my Starbucks register. Once again, I tossed them.
GSTL 0
SBTL 4

 

[Xanatos]

So, a stack of Redcard agreements magically appeared by my Starbucks register. Once again, I tossed them.
GSTL 0
SBTL 4

I wish I saved it, but a year and a half ago (October 2014) there was some message specifically telling us not to talk about REDcards at Starbucks because it conflicts with the Starbucks rewards program. I don't know if it's still anywhere on workbench.

 

[Yetive]

I wish I saved it, but a year and a half ago (October 2014) there was some message specifically telling us not to talk about REDcards at Starbucks because it conflicts with the Starbucks rewards program. I don't know if it's still anywhere on workbench.

Yes, I remember it. He knows about it too. I think this time may have been a kind of joke. Maybe I will put some rewards brochures at the Service Desk.

 

[Coqui]

Would you guys consider the Starbucks DM being the boss of the Starbucks TL? It's kinda weird because we technically are a Starbucks store manager but we don't technically work directly for Starbucks. It's hard for me to explain my relationship with my DM to friends who ask about it. What do you guys think?

 

[Xanatos]

Would you guys consider the Starbucks DM being the boss of the Starbucks TL? It's kinda weird because we technically are a Starbucks store manager but we don't technically work directly for Starbucks. It's hard for me to explain my relationship with my DM to friends who ask about it. What do you guys think?

I see the DM as some sort of a highly respected consultant. If I'm really screwing up (or Target is in general), they do have the power to take away the Starbucks. But short of that extreme situation, they just advise me on how to have my store run like Starbucks expects.

Target, on the other hand: hired me, promoted me to this position, pays me and gives me benefits, coaches me, recognizes me, wants to promote me again (even if I don't want it), etc. And in the event that the Starbucks DM did file enough Notices of Non-Compliance that we lost our Starbucks, it would be Target that decided if I'm still employed or not.

 

[Yetive]

Most of my Target experience is actually not in Starbucks, so I do feel more connected to Target I suppose. I have had great luck with DMs from Starbucks. I feel like the relationship is a combination of mentor and partner. I don't see my DM often enough to consider him a boss.

 

[Coqui]

How would you handle a rude guest that comes often and happens to be the mother of a TM? I have one who is a manager somewhere and she comes and makes it really uncomfortable for my TMs because she goes as far as giving them crap on certain routines that they do. She's never done this when I'm around because I would have ended it right then and there but how can I address this? Is there a policy that I can use to address this issue?

 

[Hardlinesmaster]

I would say.
Here is your coffee & this is not your store. Have a nice day.

 

[redeye58]

Is she a manager at SB or a position with spot?
Talk to HR.
They may pull the TM & ask them to talk to their mom or they can advise you how to approach her but she should NOT be giving them crap like that.

 

[Yetive]

Talk to HR for sure. I wouldn't involve the team member. Poor kid probably knows how bad mom is, and doesn't need to take this on. If it's a Target ETL, your HR can talk to her. If it's a Starbucks, you can ask your DM to.

 

[Coqui]

She doesn't work for Spot. This TM knows that her mom is being ridiculous. I'll talk to HR on how to handle this because it's getting annoying.

 

[Yetive]

Bummer. I was going to suggest you get her email address and go that route. You will probably have to catch her in the act and explain her role in the store--customer.

 

[Coqui]

Bummer. I was going to suggest you get her email address and go that route. You will probably have to catch her in the act and explain her role in the store--customer.

I totally would have done that if she worked for Spot. I'm just shocked that she thinks it's okay to do that.

 

[Yetive]

She must be one of the lucky people around whom the world turns. Still feel bad for her kid.

 

[Coqui]

I do too because I know that she is embarrassed because of it.

 

[Hardlinesmaster]

On the minis, how are you measuring it?

 

[Coqui]

You make it as a tall and the rest are supposed to be used as a sample.

 

[Hardlinesmaster]

You make it as a tall and the rest are supposed to be used as a sample.

No special cups? We have been throwing difference away.

 

[Coqui]

Nope, but honestly when you're busy, it's not feasible to make samples when you're dealing with a rush.

 

[Yetive]

Nope, but honestly when you're busy, it's not feasible to make samples when you're dealing with a rush.

Last year we started using the smoothie ice scoop and eyeballing ingredients for the cream ones. So annoying to throw away all the tall cups.