Starbucks Team Leaders

[mrknownothing]

We don't having a warming oven & we were told we're not up for getting one

My store got the oven at our Starbucks a few years ago, and every time they used it, the entire front end would smell like glue.

 

[Coqui]

My store got the oven at our Starbucks a few years ago, and every time they used it, the entire front end would smell like glue.

Glue? That's gross.

 

[redeye58]

This morning just about pushed me over the edge.
Solo for THREE HOURS.
Normally Sunday mornings are dead but this is BTS.
If they'd just stop taking our hours.....

 

[Yetive]

I was alone too, but school doesn't start until Sept here, so it was pretty typical.
Just keep hitting the additional assistance button until you drive them nuts.

It was, however, an annoying day. I have a new least favorite drink--short half decaf with room. I have to do a pour over for 3 ounces of decaf?! At least she was real nice. Seemed like everyone who came in decided to DO ventay frappés. Is there any language where "i" makes the ā sound? I don't know why, but today, it was just bugging me.

 

[redeye58]

I always HATE the "I'm gonna do a....."
Bitch, you ain't 'doin' anything; I am.

 

[mrknownothing]

Glue? That's gross.

Yeah, it was weird. I don't know if it's still like that; it was back when I was still a cashier. I'd be at the lanes in the morning, and all of a sudden, the front end would smell like glue.

I always HATE the "I'm gonna do a....."
Bitch, you ain't 'doin' anything; I am.

I'd be struggling not to make inappropriate jokes.

 

[radiochu]

had one of my favorite guest experiences ever today.

I was pulling the strawberry puree out of the fridge to make an STCF, and it was coated in some unidentifiable substance. I turned to my partner and said, "WHAT is this covered in, and why is it all sticky?" the two guests at the handoff plane, two women in their 30s, began giggling quietly. I laugh to myself as well; honestly, it was easy to take what I said inappropriately, but I didn't feel like I should call myself out at work!

shortly thereafter I go to shake the box to mix it well and of course someone didn't screw the lid on tightly when they put it back, so it splashes all over my hand. (I now know what was covering the box. thanks, fellow baristas.) so I turn to partner again and tell her to be sure we're screwing lids on tightly, because if you don't, "when you shake it, it just goes everywhere."

the two women LOST IT. one of them loudly crowed, "THAT'S WHAT SHE SAID!" and all four of us just died laughing. that made the night so much better.

 

[CleanMyBackRoOm]

Pretty sure some of my TMs that are not scheduled often or that call off frequently are trying to stage a Koo

 

[redeye58]

Pretty sure some of my TMs that are not scheduled often or that call off frequently are trying to stage a Koo

A coup?
Not sure how that'd work.

 

[Yetive]

Pretty sure some of my TMs that are not scheduled often or that call off frequently are trying to stage a Koo

How would that work? Every time they call in, they're closer to the door, not you.

 

[Yetive]

A coup?
Not sure how that'd work.

And did your mind go to Koo Stark?

 

[CleanMyBackRoOm]

Yeah I'm not worried about it but one of them had the audacity to tell other TMs they think I come to work high. Mind you I'm fairly white but have Asian heritage as my great grandmother met my grandfather during ww2.

 

[Coqui]

I just got pumpkin spice today. I want to die.

 

[Xanatos]

Yeah, but SEA SALT! I immediately put it out on the bar. The ones from last year expired in like June for me.

 

[Coqui]

I dislike the SCM and all of the other holidayish drinks maybe except the CPL but I'm still cringing at the thought of brining them out.

 

[Xanatos]

I don't like drinking PSLs but love making them. I have to do a ton of hiring right now and it's just a great time to train because they can learn that drink right away and get repetition making flavored lattes.

 

[Coqui]

I'm hiring as well, tomorrow I have two interviews and next Wednesday o have another two. Trying to bring my team to a solid 20 to be ready for Q4.

 

[Xanatos]

I'm hiring as well, tomorrow I have two interviews and next Wednesday o have another two. Trying to bring my team to a solid 20 to be ready for Q4.

My team is at like 4 right now, including me. One of them almost quit last week. Another will be leaving within the next couple of months. The 3rd wants to go back to the sales floor. So, yeah... Saturday will be my 5th consecutive Saturday with at least a double digit hour shift.

And yet, I still love my job.

 

[Coqui]

My team is at like 4 right now, including me. One of them almost quit last week. Another will be leaving within the next couple of months. The 3rd wants to go back to the sales floor. So, yeah... Saturday will be my 5th consecutive Saturday with at least a double digit hour shift.

And yet, I still love my job.

Dang! You must be interviewing like crazy!

 

[Xanatos]

Dang! You must be interviewing like crazy!

You'd think so! But I've had two interviews in the last month. We aren't really getting any applicants. But I'm cross training one person at the end of this week and through next week. Cross training another person during the following week. And I have 4 people who tell me they are putting in applications that I have yet to hear about.

 

[Coqui]

You'd think so! But I've had two interviews in the last month. We aren't really getting any applicants. But I'm cross training one person at the end of this week and through next week. Cross training another person during the following week. And I have 4 people who tell me they are putting in applications that I have yet to hear about.

That's insane. Can you train your Food Ave team to help?

 

[Asuras]

What is so bad about all the holiday drinks?

I'm dreading 4th quarter right now. Lost 2 team members last week in Starbucks before I even officially switch over. From what I hear, they weren't a huge lost. One was constantly late or calling in (a minor and ironically quit to work at a Starbucks Store). The other was a new team member that previously worked for Starbucks. He just stopped showing up. HR managed to get a cashier to switch over to Starbucks and is training while I am away doing my own training. She is a high school student.

First day of training was today. Just feel overwhelmed with everything you to learn as a barista. On top of hearing all the stuff you have to go through during 4th quarter and being under staffed. My store has no one crossed trained into Starbucks and the ETLs are not trained either to help.

Lucky, my old team (of old men ) are willing to cross train and at least learn to ring up orders. But I won't be in the position to train them until I feel comfortable myself. And they are needed in my old department. So it will be hard to pull them away for awhile.

What did I agree to? =*(

 

[Xanatos]

That's insane. Can you train your Food Ave team to help?

Well, I only have 3 food ave team members and honestly I don't need more than that because they all want more hours but I don't have any to give. But only one of them is competent enough to learn Starbucks. One wouldn't be able to learn but also wouldn't care and wouldn't want to. The 3rd wants to learn, but can barely handle food ave, which is possibly the easiest job in the entire store...

 

[Coqui]

What is so bad about all the holiday drinks?

I'm dreading 4th quarter right now. Lost 2 team members last week in Starbucks before I even officially switch over. From what I hear, they weren't a huge lost. One was constantly late or calling in (a minor and ironically quit to work at a Starbucks Store). The other was a new team member that previously worked for Starbucks. He just stopped showing up. HR managed to get a cashier to switch over to Starbucks and is training while I am away doing my own training. She is a high school student.

First day of training was today. Just feel overwhelmed with everything you to learn as a barista. On top of hearing all the stuff you have to go through during 4th quarter and being under staffed. My store has no one crossed trained into Starbucks and the ETLs are not trained either to help.

What did I agree to? =*(

It sounds scary right now but you will be fine. Have HR start opening positions and your ETLs should be interviewing potential TMs for you while you're away. We complain about the holiday drinks not because they are hard to make, more because they are really popular.

 

[Yetive]

And they don't taste good .