Starbucks Team Leaders
I mean, we'd still have mostly single coverage either way, so it's just the difference between two 5.5 hour shifts with barely any coverage and one long shift with barely any coverage. As long as I get my lunch covered, I'm good. I still haven't taken a break since my LOD days back in March, so...
Yetive
Servant of 2 Masters
- Joined
- Feb 3, 2016
- Messages
- 7,367
We were super busy last year, so I bulked up the schedule.
P
PassinTime
Guest
Hopefully you get some extra hours to beef up your coverage for this Sunday.
You're handling the lack of hours/coverage with a lot of grace. My hat is off to you!
The 10% off sale doesn't seem to exclude us and I haven't gotten to see the fine print in person to check if it's a single use thing or if guests can use it multiple times. I know we're going to keep a paper copy at each register because at least half of the guests won't have the coupon on them.
I just saw the sheet and it says one use per guest. I'm trying to decide if I want to be strict about it and keep the one use per guest and tell them that they'll be better off using it for their main purchase as opposed to getting less than a dollar off at Starbucks. Or I could play devils advocate and consider a situation where a guest gets pissed and decides to ring up 50 items at Starbucks just to get their 10% off everything...
Edit: it would also be a great way to drive sales for the store if we start taking 10% off every order because people who come in only for Starbucks will probably decide to go shopping for something in the store.
Edit: it would also be a great way to drive sales for the store if we start taking 10% off every order because people who come in only for Starbucks will probably decide to go shopping for something in the store.
Spoke to my etl. I explained my question about giving 10% off to everyone (to make sure every guest knows the store is 10% off, which would drive sales) vs enforcing the "one use per guest" rule. Had to explain it about 3 or 4 times and I'm not sure if she completely understood, but we decided to just do the single use thing. If someone gets pissed, go ahead and give them 10% off because it's not worth fighting over 50 cents, but generally only let guests use it once each. She's so terrible at communicating, especially listening.
- Joined
- Sep 17, 2014
- Messages
- 1,933
I would just go ahead and honor it for all the guests, it's not like she would really know, plus you can tie it to being FFF. I told my team to give it to every guest who asks. Not worth the battle and the negative tone/experience that would come along with it.
