So we got new hires today and they were doing some kind of orientation thingy in which they walked around the store with a paper and asked questions to TMs that was on the paper.
So three of them approach me after I finish with a guest and asked me the question "If an item is out of stock, what is an alternative to purchase it?" So I was just like "they can order it online"
First off, I was Spooked at 3 random people just coming up and asking me a work related question. Like. I don't know what was expected of me. I was told that they might be coming around and to just answer questions they had but no one was like "hold their hand and explain eVERYTHING" they looked kinda uninterested af which brings me to my next point
SECONDLY one of them was just like "we already know these answers but we have to ask anyways" which to me just screams "IM UNINTERESTED IN THIS"
So my TL comes in and is like "I got feedback for you" and tells me that those three guys basically told them I brushed them off. And that one of them asked if they could see something on the MyDevice and I ignored them wH ICH DID NT HAPPE N those fuckers did NOT ask to see anything on my damn MyDevice I'm going to fucking fite them. So she basically started comparing my "order it online" answer to "what if a guest had asked" like um if a guest had asked that would have been a completely different situation because at that point I am trying to provide ~excellent guest service~ and actually need to hold their damn hands. Fuck I'm pissed about that.
And then later my TL calls me on the walkie to come to the boat so I show up and she basically. Shoves a guest's phone iN MY EAR like "hey help her cancel her service we can't find mobile" and I just get wide eyed and fucking petrified because thA T S NOT MY JOB PHONES STILL TERRIFY THE CRAP OUT OF ME WHY SHOULD I KNOW HOW TO DO THAT YOU DONT JUST SHOVE A PHONE INTO MY EAR WE AREN'T EVEN SUPPOSED TO TOUCH THOSE THINGS. I'm not even sure why she called me to do it if mobile couldn't be found like she literally could have been like "mobile is probably out on break pls check back in 15 minutes
" so I'm basically standing there pretending to try to figure it out. So I text the mobile TL who was off that day to text the one who is here today to ask her to come back to the boat to help because I'm basically silently freaking the fuck out. Thank you based mobile TL for doing that because a few minutes later she came and helped out
My Lady, if you ever read this ilu but wHAT THE FUCK