Not a question, but a "food for thought" comment: Many tm's believe that their leadership has little understanding of the job that they do. It could be beneficial for leadership training to include stints (more than 1-4 hours) actually doing the job that the tm's do to increase their understanding of the things that both hinder and improve their productivity. This training time should be sans any leadership responsibility so as to get the full job experience. (Our ETL-log actually did this for 2 days with our instocks team. He was very surprised at all of the interruptions during scanning time and how much the work of the plano, pricing, salesfloor, backroom and flow team affect the productivity of the team. He was better able to lead us and his other teams toward executing best practices because of his experience.) Feeling that your supervisor understands your job fully leads to better morale.