Well, it happened again. I got bullied into giving someone a huge ass discount at Self checkouts today.
As a cashier, am I allowed to refuse? It was super fishy, an RC car that rang up for $79.99 and these two guys gave me three different prices that it is "supposed to be.". One guy says $39.99, other guy said $29.99. I said "wow, that's a pretty big difference, do you mind if I call a manager over to approve this?" and of course, they declined, stating "they had to meet the kids at the bus" and I'm like "fucking great." and at this point they're being super passive aggressive with me as I'm leaning towards just going to grab my GSTL anyways because this is wrong on so many levels, but they just wouldn't LET ME. Physically wouldn't let me. We exchanged a few words back and forth and I said "Okay,
So I just discount it to $39.99, and the other guy chimes in "NOO NOO NOO NO !! it was suppose to be $31.92." and I was THIS close to demanding that they give me a straight answer here. I'm fuming, I give no more shits, I change it, congratulate them on their huge discount, and walk away. I'm infuriated, I hate how no one lets me grab a walkie for running SCO, so if I need a GSTL I better pray they see the blinking light I have to flip onto the nearest open lane.
I'm all alone in these kinds of situations, and I have no idea what my limitations are. I'm never handed a MyDevice either, so even if I need a simple thing like a DPCI or a Price Check, I need to somehow get my GSTL to notice me. Takes at least 5 minutes every time and no one leaves happy.
Also doesn't help today the entire fricking middle school thought Target was the place to be after school. Poor starbucks ladies... a full hour and a half of nothing but a shit ton of middle schoolers and a massive line that never seems to go down...
YES! You are allowed to refuse, politely of course. You can make a discount for visible damage (5% or 10%, depending on damage) and you can knock a few bucks off, but you do not have to stand there and be harassed and bullied.
You do not have to ask their permission to call over a GSA or LOD to do a price check, that's part of your job and them bullying you into not doing your job means you need to stand tall and be confident. If they want more than 10 bucks discounted, turn on your light.
Sounds like they were full of shit and trying to scam you. I don't care if they had Jesus at the bus, too fucking bad. People in a hurry because they did not allocate enough time to shop get no sympathy from me.
And if they were PHYSICALLY impeding you from doing your job, turn on your light, suspend, void, walk away, whatever. They have NO RIGHT to fuck with you like that.
Just because we're in a service oriented industry does not mean we deserve to be treated like servants.
ETA: If you're not receiving assistance when you flash your lane light, talk to your GSTL about that. GSA's are supposed to be alert to that, so is SD. LOD's, other TM's and TL's are supposed to be alert. We're a team and work together so we should have each other's backs (in theory).
ETA: Actually, if they want a discount in a bullying, suspicious way, and it's under a buck, call your GSA. If it's easily verifiable, then I discount up to $10. I make decisions on my own a lot of times and have not been called into an office for it. You should probably rely in GSA until you get more comfortable with policy and standing up to bullies.
ETA: (many hours later) Uh, I think I was half asleep, some of this is incoherent.
