To every team member: Before you send a guest to another store to pickup a product, remember that the on hand number on mydevices is usually inaccurate. If it says 2 on hand, odds are they don't have it. Say this to the guest and suggest that they call the store to try to put it on hold. I've had too many guests come up to me saying they were told we had something when in fact we didn't, and we had to hand out a bunch of apology coupons.
Also, if you're helping a guest on the phone and they're wondering if we have something in stock, don't just look at th on hand number. Put the phone down and check the shelf to see how much you physically have. I've had team members tell guests we had items in stock when we didn't.