Who handles return to stock at your store?

[Shmoople]

Most stores I've been to have Guest Service come in 30 minutes early to process it, and some stores have the fulfillment team do it before 9am.

Just curious to see how it works at other stores and what the expectations are.

Thanks.

 

[cartescalators]

The three that drop in won’t be for 9am that day, but the next day. If you’re red it’s because you have potential walked.

That’s good to know! My ETL will literally berate us over channel 1 if it’s 8:50 and she sees even a single RTS in there even though she knows we cleared already.

 

[Joanno61]

We typically damage them out bc at GS sometimes it’s too busy for us to walk it back

We made a small labeled reshop area in the OPU coolers. In case we don’t have time to bring it back immediately. That way it doesn’t spoil.

 

[Joanno61]

We made a small labeled reshop area in the OPU coolers. In case we don’t have time to bring it back immediately. That way it doesn’t spoil.

 

[azure]

Service desk should handle RTS in my opinion. I work at one of the busiest stores for OPU and we have had lots of problems. I’ve noticed fulfillment team members doing RTS wrong. Service desk also knows where to check besides just saying item not found when it’s not in the bin.

 

[kajiprakit]

At my store, usually the 4am SFS person does it so they can reduce their INFs since the morning GM team will push their reshop out. After 7am, guest service takes over RTS.

 

[Rarejem]

Fulfillment does it at our store.