HRZone
Former ETL HR
- Joined
- Jul 30, 2016
- Messages
- 5,646
I think the point here is a great ETL will setup their area so they don't really have to be in it once they get it there. For example, the best ETL-SF will have such good TL's in HL and SL (who own the areas) that all they have to do is check in with them to find out how things are running. This is the ideal situation because ETL's come and go, but TLs usually stay in role a bit longer. This makes the workcenter itself more stable. I always say to ETLs if they think they are good, "Do you think you can almost completely step away for a month and go help cover another store, and then come back and not have a mess to clean up? If yes then you are doing great, if no then you have more work to do."
That's makes plenty of sense, if a work center is too dependent on the ETL that's a problem. Some people want to be everything but a good ETL will empower their TLS to run the show when they aren't around. I dig it.