S
sher
Guest
I keep going to pick up reshop and getting carts full of diapers from people who changed their mind after the disappointment.
You can void the gift card promotion during the transaction. Just void out the line after you scan the gift card. They gift card will come up as never sold
I know it's possible in POS, but it goes against best practice. Best practice is that we give them the gift card from our sale and refuse the price match.
This is probably the best reaction I can think of.Sometimes when I get, "They let me do this before!" or "I did this at the other Spot!" I get a stricken look on my face and quietly say something like, "Oh dear! I hope they didn't get in trouble!" Then I just look at the guest like I am just so worried.