MEGATHREAD End to End team PILOT

Joel said:
Is it true that with the End to End the hours will more stable and kinda fixed? I'll be working within 1 month in HBA in the afternoon and my ETL-Logistics spoke with me if I was interested in that position, she mentioned that the hours would be consistent and somehow stable, but I would have more responsibilities other than just stocking. I told her yes I would take it, and she was happy that I said yes , she said that they'll be training me to do backroom, in stocks, and also cashiering since I don't know how to do it, and some other more things. So anyways about the hours is that true?
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Yes, somewhat. But if you do a e2e valley group or a dept (like cosmetics or pharm) you will get more hours and consistant hours. However, your workload will double.

For Pets, I do truck freight, backstock, research outs, rigs, pipo and then if time resets and pogs. If I have a sales planner coming up I have a day to do just that.
 
Grocery E2E rolled out in my store as well as softlines E2E. Our LOG ETL claims SL gets the extra hours but I have yet to see evidence of that getting scheduled. Our openers come in at 8 or 9 which is typical for a 7am open store... and push truck for the first half of their shift. The zones look awful recently and the TMs are feeling overworked. I feel like ETL LOG is BSing me about giving hours to softlines... there's zero reason to have our operator push truck in the AM (or even SL opener) if we are getting those supposed truck hours to push EVERTHING.
 
Once the rollouts are in place, the "fat"fat will be trimmed. Our grocery started e2e last July. Now they are a skeleton crew and spend most of their days on a lane. You can't even walk into the coolers or freezers most days due to backstock/pulls. Just not pretty at all. Apparel has more hanging backstock than items on the floor. Granted they just started 3 months ago but they are like fish flopping around in the shallow end with no relief in site. They need leadership and its simply not there
 
anathema said:
The problem is how we sit inbetween logistics doing these processes and the end-to-end teams doing their processes.

Market rolled out, hours cut and BRLA tanked. Help them. Ok, sure. BRLA back up, market somewhat under control. We can help most of the time, we're doing pretty well.

Softlines rolled out, hours cut. Flow doesn't need these hours anymore since they don't do softlines. Backroom will get less...but you guys can still backstock softlines. Ok, sure.

Electronics rolled out, hours cut. Flow and backroom don't need the hours, electronics does everything. Wait, backroom can backstock what comes off the truck, right? Freight pushed during the day electronics can do. Ok, sure...

Not a lot of hours to help out market. Fine, we won't help. Market is absolutely blowing up in backstock and pulls...come up with a plan, everyone contributes and we come clean on market somehow...market blows up a few days later. Wait, backroom can help backstock the pallets from the truck in the morning, right?

Right now, I'm lucky to have a mid shift 8 hours. Forget a closer. 2 openers for hopefully 5 hours on truck days and myself 8 hours...that's all we got now. I can't help with your salesplans, I can't do manuals, I can't help with midday. I need to be back here to backstock and keep brand good enough for DTL visits. Something here has to change. You can't keep falling back on backroom and flow to save people when you slashed their hours to start these processes.
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Expect More, Pay Less. not just for signing any more.
 
anathema said:
The problem is how we sit inbetween logistics doing these processes and the end-to-end teams doing their processes.

Market rolled out, hours cut and BRLA tanked. Help them. Ok, sure. BRLA back up, market somewhat under control. We can help most of the time, we're doing pretty well.

Softlines rolled out, hours cut. Flow doesn't need these hours anymore since they don't do softlines. Backroom will get less...but you guys can still backstock softlines. Ok, sure.

Electronics rolled out, hours cut. Flow and backroom don't need the hours, electronics does everything. Wait, backroom can backstock what comes off the truck, right? Freight pushed during the day electronics can do. Ok, sure...

Not a lot of hours to help out market. Fine, we won't help. Market is absolutely blowing up in backstock and pulls...come up with a plan, everyone contributes and we come clean on market somehow...market blows up a few days later. Wait, backroom can help backstock the pallets from the truck in the morning, right?

Right now, I'm lucky to have a mid shift 8 hours. Forget a closer. 2 openers for hopefully 5 hours on truck days and myself 8 hours...that's all we got now. I can't help with your salesplans, I can't do manuals, I can't help with midday. I need to be back here to backstock and keep brand good enough for DTL visits. Something here has to change. You can't keep falling back on backroom and flow to save people when you slashed their hours to start these processes.
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I know at my store the backroom is still backstocking pallets directly from the truck from end to end departments, because they still get those hours. Once the hours are allocated by the number of cases delivered per department, the backroom will lose even more, and end to end teams will take on even more.
 
I'm not sure we still get those hours, although I can't really speak to it. One of my openers was scheduled 8 hours so I assumed it was to support e2e. Now that that's not the case, we won't be backstocking softlines tomorrow. It just sucks that we used to have the ability to help if we absolutely needed to, but now we can't even pretend to help.

Clinging on a bit over here, hopefully they figure this out or BTS will be hell.
 
anathema said:
The problem is how we sit inbetween logistics doing these processes and the end-to-end teams doing their processes.

Market rolled out, hours cut and BRLA tanked. Help them. Ok, sure. BRLA back up, market somewhat under control. We can help most of the time, we're doing pretty well.

Softlines rolled out, hours cut. Flow doesn't need these hours anymore since they don't do softlines. Backroom will get less...but you guys can still backstock softlines. Ok, sure.

Electronics rolled out, hours cut. Flow and backroom don't need the hours, electronics does everything. Wait, backroom can backstock what comes off the truck, right? Freight pushed during the day electronics can do. Ok, sure...

Not a lot of hours to help out market. Fine, we won't help. Market is absolutely blowing up in backstock and pulls...come up with a plan, everyone contributes and we come clean on market somehow...market blows up a few days later. Wait, backroom can help backstock the pallets from the truck in the morning, right?

Right now, I'm lucky to have a mid shift 8 hours. Forget a closer. 2 openers for hopefully 5 hours on truck days and myself 8 hours...that's all we got now. I can't help with your salesplans, I can't do manuals, I can't help with midday. I need to be back here to backstock and keep brand good enough for DTL visits. Something here has to change. You can't keep falling back on backroom and flow to save people when you slashed their hours to start these processes.
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At least you have those E2E teams making an attempt. At my store we only have it in electronics, but it's in the form of a single TM coming in at 11am and working freight for 8 hours while also being the only salesfloor TM on that side of the store.

So even though they haven't started E2E anywhere else in the store, not even in market, they still cut the shit out of the backroom hours starting at the beginning of May. Backroom now only gets around 100 hours total to do all of the pulls and backstocking they've always done, including all backstock from the 4 GM trucks and 7 FDC trucks per week. They don't ask backroom to pull manuals...they just fucking drop them without warning.
 
E2E is seriously starting to make SL one big cluster fuck. Our store used to be clean and nice until all the new roll outs. Now instead of working abandon the truck is only being processed. Guests are being told that we are out of certain items because no one wants to search through the abandon.
 
Ok my store Just stated this in grocery and after 1 day everything went smooth and everything got completed. Wow I sure hope it goes this smooth the rest of the week.

We had about 4 TMs start at 4am, 4 at 6am, 3 at 7am and I think 1 or 2 at 8am all for Market scheduled under Consumables.
 
tellmeaboutatime said:
Once the rollouts are in place, the "fat"fat will be trimmed. Our grocery started e2e last July. Now they are a skeleton crew and spend most of their days on a lane. You can't even walk into the coolers or freezers most days due to backstock/pulls. Just not pretty at all. Apparel has more hanging backstock than items on the floor. Granted they just started 3 months ago but they are like fish flopping around in the shallow end with no relief in site. They need leadership and its simply not there
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That's not fat being trimmed. Thats failure of leadership. Hope your ldr team understands that if the hours are being used wrong ie one lanes and not doing e2e, that its them that will be out.
 
anathema said:
I'm not sure we still get those hours, although I can't really speak to it. One of my openers was scheduled 8 hours so I assumed it was to support e2e. Now that that's not the case, we won't be backstocking softlines tomorrow. It just sucks that we used to have the ability to help if we absolutely needed to, but now we can't even pretend to help.

Clinging on a bit over here, hopefully they figure this out or BTS will be hell.
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BTS will be TMs on a canoe with Charon wearing red and khaki as he ferries us across the river styx. (it will be hell)
 
TgtLog said:
At least you have those E2E teams making an attempt. At my store we only have it in electronics, but it's in the form of a single TM coming in at 11am and working freight for 8 hours while also being the only salesfloor TM on that side of the store.

So even though they haven't started E2E anywhere else in the store, not even in market, they still cut the shit out of the backroom hours starting at the beginning of May. Backroom now only gets around 100 hours total to do all of the pulls and backstocking they've always done, including all backstock from the 4 GM trucks and 7 FDC trucks per week. They don't ask backroom to pull manuals...they just fucking drop them without warning.
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Basically someone is abusing the system to support their people. Nice. :( That will catch up with them too.
 
Nokiddiegloves said:
E2E is seriously starting to make SL one big cluster fuck. Our store used to be clean and nice until all the new roll outs. Now instead of working abandon the truck is only being processed. Guests are being told that we are out of certain items because no one wants to search through the abandon.
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We have a problem with abandon, so the person assigned to the fitting room does it. Yeah, it does work nearly well as it should.
 
Finally decided to chime in here because my store is a total cluster fuck. We transitioned from overnight to 4 am three weeks ago. Two days prior to our transition, myself and the ONE other softlines TM were told that we would be training the dayside softlines team because they were taking over softlines. First week of 4 AM is a breeze, we're just teaching them what we do every day. Second week comes and they are on their own and it is a total nightmare. The softlines ETL and TL tell the team we just trained they are doing everything wrong but not doing anything to help them do things the "right" way. I feel horrible for this team as they have all said that we (the other TM and myself) are the only leadership they have and we aren't even leads.

Cut to today, when we find out that the SL team can't handle the logistics side of things, so flow is taking softlines back. I have noticed this is a big issue with Target. Instead of working through things, they try something and when it isn't instantly more efficient, they change it. And they keep changing it until team members have no idea what they are even supposed to be doing. There is no consistent leadership, no one has answers, none of leadership at the store level seems to know what is going on. None of our ETLs will work with us, they just walk around in a group exchanging hushed whispers, which is a BIG change from before we transitioned. What a mess.
 
DoWork said:
Bad leadership. Very bad.
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There are two very big over-arching issues to the problem...

1) A majority of the leadership at Target could never (and has never) handled Logistics. 90% of the work running a store (like it or not) is the movement of product from truck to shelf. Target naturally sorted its placement of leadership so that the strongest went to Logistics while the weak players went to GE and SF. Are there difficult aspects to some of those areas? Sure, but there is a reason that recent college grads who have never had a job and a Target veteran can hold the same position and do just about as well as each other. Do that with Logistics and you see a store crumble. But now the power is shifting. This workload is transitioning to these exact leaders. They cannot handle it. There are too many STLs now that have also never done logistics and have no idea what to do. As E2E continues to expand for different areas you will see many ETLs flaking out. You will see STLs panic as their stores fall apart in front of them, and in desperation cry, "This isn't working, ETL-Log take it back"... and the disconnect between what HQ thinks stores are doing and what STLs have them doing will be completely different.

2) Payroll.... not enough of it to pull this off. Target doesn't realize that they squeezed stores so tight on payroll that there was never enough being allocated to get trucks done in the first place. While most stores *could* either add payroll for trucks or smart huddle the remainder of freight (which would have been all left in one area), now because the payroll for freight is in separate teams, there will be little bits of freight left in all the departments. Grocery, Softlines, Essentials, HBA, Electronics are all not getting enough hours, so therefore all will have freight laying around (or backstock not done). It creates chaos where a single truck team would just putter out in back or middle and have to have a smart huddle to bail them out (or ask Flow to stay to finish and add).
 
ATM, we have E2E for softlines/infant hardlines, HBA/cosmetics, market, and electronics.

Domestics, toys, sport, stationary, and petspaperchemicals (IDK why but at our store everyone says it like it's one word), is all under the remainder of flow.

It seems to work. I like that there's one or two consistent people from the softlines E2E team that does baby because I know they'll always be there so I can tell them to keep an eye out for displays coming in. :)

I'm still slightly worried about the future of presentation.
 
qmosqueen said:
Ok my store Just stated this in grocery and after 1 day everything went smooth and everything got completed. Wow I sure hope it goes this smooth the rest of the week.

We had about 4 TMs start at 4am, 4 at 6am, 3 at 7am and I think 1 or 2 at 8am all for Market scheduled under Consumables.
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so about 10 people over all? that's roughly double of what we are currently running with. and all the "leadership" can talk about is how much labor they are saving.
 
I feel like Target is asking for a lot more processes to be completed while guests are actually in the store, which is fine... but I think they fail to forget that having to assist/greet guests and tell them about cartwheel and sales will lead to less productivity. If Target truly wants "makeup specialists" and people to suggest add-on items to fitting rooms, they're gonna need either more payroll or less guests.

This super-great customer service idea works in smaller retailers like Gap, Banana Republic, Guess, Sephora, etc. but they have two people minimum scheduled open til close in the place a size of most RTW floor pads or smaller. This concept requires payroll Target doesn't want to give.
 

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