Archived Guest Surveys

[Bosch]

They should not be going into the compactor. We stage our recyclables by receiving and they are picked up every so often.

Yeah cause you take the time to do it, its just not done at my store.

 

[Jill of All Trades]

Honestly, a huge number of our specific complaints about cashiers are racially motivated. Those don't get shared.

 

[queencat]

Honestly, a huge number of our specific complaints about cashiers are racially motivated. Those don't get shared.

Jesus christ what motivates people do to that??

 

[redeye58]

Stupidity, ignorance & a need to hold sway over someone to name a few

 

[Jill of All Trades]

Jesus christ what motivates people do to that??

It's usually subtler than slurs and overt stuff, but I noticed over time that EVERY SINGLE accusation of theft and the vast majority of complaints about carelessness were against my cashiers for whom English is not a native language, most of whom are people of color. In one or two cases the carelessness complaints were legit, but the theft ones were all bullshit. Every once in awhile we get a "you need to learn English" complaint against a cashier who speaks perfectly well, but with an accent. Rich white people (our usual clientele ) can really suck sometimes.

 

[Tardis77]

until Target stops harrasing me about a red card AND they make each Target a comfortable temp in the hot summer months they will receive all 1s

 

[Jill of All Trades]

until Target stops harrasing me about a red card AND they make each Target a comfortable temp in the hot summer months they will receive all 1s

Way to punish the people who have nothing whatsoever to do with those things! If you're unsatisfied, call guest relations, don't give a cashier a bad score.

 

[BigEyedPhish]

Every week the gsa/gstl grabs everyone who has rang up a guest (regardless of workcenter)and tells them all the information of their weekly transactions ie: speed score,number of surveys,number amazed,number of red cards etc. . .no matter your work center if you get less than a certain amount of surveys and red cards you get basically a mini coaching of sorts :/

I'd keep a running tally on the amount of Qmos (In $$, the language every corporation speaks first and foremost in) caused by having to leave my pull sitting in PFresh to back up the lanes. Just to update all the GSTL's on company losses in market due to..well...

 

[Jill of All Trades]

I'd keep a running tally on the amount of Qmos (In $$, the language every corporation speaks first and foremost in) caused by having to leave my pull sitting in PFresh to back up the lanes. Just to update all the GSTL's on company losses in market due to..well...

Your leadership is insane if they expect you to abandon a PFresh pull for a backup call. I have never once seen a PFresh team member up for backup, ever.

e: PLUS, as a guest, if I saw an unattended tub of refrigerated product sitting on the sales floor I would throw a fit. My background is in foodservice so I take that shit seriously.

 

[mrknownothing]

I'd keep a running tally on the amount of Qmos (In $$, the language every corporation speaks first and foremost in) caused by having to leave my pull sitting in PFresh to back up the lanes. Just to update all the GSTL's on company losses in market due to..well...

At my store, if the P-Fresh TM has to respond to back-up because absolutely nobody else is left on the floor, he/she returns the metro to its respective stockroom before going up front.

 

[OffYaPhone]

My TLs used to go over survey scores every week. That lasted about 2 weeks. lol I will ask for my scores every Tuesday though because I like to know how I'm doing.

 

[sher]

They only tell us about our cashier survey scores if we received something negative. I've only had one of those conversations once, but I mean, I don't tell people to take the survey when I'm on register. If we get a positive mention as sales floor TMs they tell us about those and they mention it at huddles. They tell us about the store's overall scores every freaking day, though

 

[pellinore]

We get our speed scores, Red card applications and general guest comments to read.

If anyone is interested in reading Guest Surveys you can go on to workbench to read them. You can learn all types of things. When you go to workbench there is a menu that you can go to and then look-up "my performance" and see what kinds of scores the store has, you can read all guest surveys comments.
I'm not very good at looking things up, every time I go on workbench to look up "my performance" I have to search around to find the survey information....so I'm not much help at the moment.....but looking through you can learn tons of things....store performance, guest service scores, speed scores, your store's ranking in comparison to other stores in your district....and region....and all stores. The projected sales for the day and if the store reached the sales expected.

I'll try to go on workbench within the next few days and look up the specific way that you get to this information and I'll post it here.....unless there's someone who already can write out the way to get to this information....

Anyway, I'm off for a couple of days and then I close so it may take a little time to get this information from workbench.