BadWolf4531
Fulfillment Expert
- Joined
- Jul 12, 2013
- Messages
- 422
Just today...
I ring an older lady up and her total comes to $17.18. She wants to pay with two gift cards...
Me: "Which gift card do you want to me to scan first?"
Guest: "THIS one."
[I scan it, and the transaction completes]
Me: "Looks like you had enough to cover the entire transaction. You have $2.82 remaining on this gift card."
Guest: "That can't be right."
Me: "Oh, did you think you had more?"
Guest: "No, I should have only had $3.00 on there."
[I figure she mixed up the gift cards, so I Price Inquiry the 2nd one]
Me: "Oh, it looks like this other gift card has $3.63 on it. If you'd like, I can combine these both into one, to make it easier for next time."
Guest: "I'm confused."
Me: "I can put everything on one single card, giving you a total of $6.45 and just one card to carry around."
Guest: "No, I'm confused about the first gift card."
Me: "The one with $2.82 left on it?"
Guest: "Yes. So I owe you $2.82?"
Me: "No, you still have $2.82 left to spend on this card."
Guest: "That can't be."
[At this point, I thought the lady waiting behind her was going to shake this guest]
Me: "Well, you originally had $20 on the gift card, and after spending $17.18, you still have $2.82 remaining."
Guest: [confused look still] "Oh. I think I understand. Bye."
As soon as she left, the lady behind her says to me, "You were WAY more patient with her than I would have been."
I ring an older lady up and her total comes to $17.18. She wants to pay with two gift cards...
Me: "Which gift card do you want to me to scan first?"
Guest: "THIS one."
[I scan it, and the transaction completes]
Me: "Looks like you had enough to cover the entire transaction. You have $2.82 remaining on this gift card."
Guest: "That can't be right."
Me: "Oh, did you think you had more?"
Guest: "No, I should have only had $3.00 on there."
[I figure she mixed up the gift cards, so I Price Inquiry the 2nd one]
Me: "Oh, it looks like this other gift card has $3.63 on it. If you'd like, I can combine these both into one, to make it easier for next time."
Guest: "I'm confused."
Me: "I can put everything on one single card, giving you a total of $6.45 and just one card to carry around."
Guest: "No, I'm confused about the first gift card."
Me: "The one with $2.82 left on it?"
Guest: "Yes. So I owe you $2.82?"
Me: "No, you still have $2.82 left to spend on this card."
Guest: "That can't be."
[At this point, I thought the lady waiting behind her was going to shake this guest]
Me: "Well, you originally had $20 on the gift card, and after spending $17.18, you still have $2.82 remaining."
Guest: [confused look still] "Oh. I think I understand. Bye."
As soon as she left, the lady behind her says to me, "You were WAY more patient with her than I would have been."