Only 1:30 pm to 2pm
And when they are closed
Not sure how other stores are, but our CVS gates close behind the registers.
Happy goth is correct. CVS registers are after the shutters. So registers are unattended for a good amount of time.
CVS uses their POS for all healthcare data (like prescription info, insurance, etc.) and only use our Target POS to collect payment (even $0.00).
I have seen both. Some stores, the registers are outside the pharmacy gates (so the GSA when that was a thing banks the register for them at night) and some are behind the gates (so the pharmacy techs remove the money at night and drop it off through the dropbox at 239, kind of like Optical does).
I don’t know if it’s a store/region thing but some time last year we put a full stop to the Pharmacy ringing any items owned by Target on their registers. Nothing OTC or anything else in the store. A sign was posted and the pharmacist was told that all Target items must go through our checklanes.
Anytime I'm near the pharmacy I hear the techs telling guests they can't ring up other items and they'll have to go up front. So not just your store.
I know this is the case for Optical but I know that guests that have a lot of money are usually the ones who come to our Optical.
I can see why they'd do this but this I hope that this doesn't include gift card promos. Like, spend 50 get $15GC. Would be a pain for some of my stores overnight workers.
If this was a corp decision the POS wouldn't let you do it. If you can still ring stuff up probably a regional decision.
It's probably done at the store or district level if it gets disruptive. There's a 500K+ view TikTok about a lady who "hacks" the "system" by taking items to Starbucks to ring up (admittedly she only had like 3), effectively cutting the big lines.
Why?
POS approves returns based on a load of variables that are not publicized by HQ. Date of purchase is only one of many and returns that are expired can still be approved based off guest worthiness to Target and purchase and return habits.
Yup. And also the ID returns limit is not a hard limit. Hate when my Guest Service peeps tell Guests they only have $100 a year.
Not at my store.
Are you talking about the screen or the rest of the parts? If it’s just the screen they can just turn it off and possibly unplug it
my store thought about this. technically speaking, the POS uptime is a tracked metric.
The registers are not behind the gate at all. The gate comes down in front of the wall that separates the checkout counter from the pharmacy area. So the registers are still accessible if someone wanted to hop the counter.
Yeah major issue, our cards would only activate with cash, debit, credit,check and redcard tried at all lanes nothing worked.
So some stores have the metal shutters close the registers but from what i've seen most do NOT.
Not at all a good, let alone a best, practice.
Cut power when store is open. Has power when closed. Obviously on when attended
Yours isn’t SCO? Do you still have Pizza Hut?
