- Joined
- Jul 14, 2018
- Messages
- 34
Isn’t the new end to end pilot addressing that, my store has been on with all the changes and we get yelled at for not saying hi to a guest even if they are on the phone. I think if anything they’ve gone overboard on customer service.This is their compromise. Yeah, they'll (begrudgingly) give you a (barely) livable wage, but not livable hours. At some point someone has to do inventory of the hours/effort lost to training people that are forced to find new/better/other work because they neglect to keep in mind that brick and mortar's only remaining appeal is customer service.