Starbucks Team Leaders

redeye58 said:
Quarts?
Not so bad; should be easier to stock.
For years we had the soy-sippers but we'd get a few who'd ask for almond milk knowing full well we didn't carry it.
The requests got more frequent when we got coconut milk.
Wonder how long before it catches on & what's the 'next' popular milk?
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Human?
Llama?
 
^This.
A couple of our college kids were getting sloppy & not cleaning the wands in between so I gave a heads up to our SBTL so she could watch for it the next time she worked with them.
She read them the riot act about food allergies & said next time would be a coaching; no ifs, ands or buts.
 
I don't have any food allergies that I know of but I am extremely catious with food bourn illnesses. The steam wand is probably the most worrisome like Yetive stated. I may just have my second espresso machine just for almond milk. Don't know how efficient that will be though.
 
CoquiAzul said:
I don't have any food allergies that I know of but I am extremely catious with food bourn illnesses. The steam wand is probably the most worrisome like Yetive stated. I may just have my second espresso machine just for almond milk. Don't know how efficient that will be though.
Click to expand...
It'll probably be fine as long as you wipe it and blow it out really well. It shouldn't be any different than soy or dairy.
 
Xanatos said:
It'll probably be fine as long as you wipe it and blow it out really well. It shouldn't be any different than soy or dairy.
Click to expand...
True I'm just worried about nut allergies because people tend to be a lot more sensitive to those than soy.
 
Wait.....you have TWO espresso machines?! :eek:

I knew you're extremely hi vol but....damn, I'm so jelly. :p
 
We've been getting a lot of requests for almond milk lately so this should be popular, I hope.

Today was literally the worst shift I've ever had at Starbucks. First of all I had to clopen; I am NOT a morning person and HR knows it, and is usually great about not scheduling me to open. Unfortunately our new ETL-HR is god awful and screws with our schedule every chance she gets. So today I was scheduled to open and I was by myself until 3pm. There were supposed to be four other baristas in the store, but one was opening GSA, one was on instocks, one NCNS, and my team lead was on the sales floor. I left myself the best close ever, so it wasn't a problem so much, but it was rough trying to get breaks. Did I mention today was our scheduled DM visit?

So I finally go on my lunch. The girl from instocks comes up to cover, and mocha is about to go out, so I ask her to make new. I come back from lunch and there is literally mocha EVERYWHERE. She claims she doesn't know what happened, just that she turned her back and suddenly mocha is running down her back and all over literally every bit of the front line. It was all over the counter and floor, all over the hot bar fridge AND under it AND all over the wall next to it, it soaked our cup rack and we had to toss an entire sleeve worth of venti hot cups.

Guess when the DM decided to show up?

Thankfully she is super sweet and was very understanding, but I'd never actually met her before, and she came through the line to get a drink before she introduced herself, so I didn't know it was her until she came behind the line. Embarrassing. She was very kind about it though.

We had a LOT of violations though. She's upset with our scheduling, of course, so hopefully she'll get on store leadership about that. Both times I left for break and came back while she was here, the coffee timer ran out, and apparently I was the only one today who actually cared about that, and that of course got called out. She mentioned that we should use that as more leverage to fix scheduling, and acknowledged that the way my breaks were being covered was not adequate. She did love the work I've been doing with training and communication, and she loved the date board I set up, so I think she at least left with a very positive impression of me. So that's nice.

When I went on my last break though I was just exhausted. I came back with just a half hour on my shift, but I couldn't even fathom finishing it. Plus at that time a tech had just come in so the espresso machine was down, and I just could not deal. Luckily my team lead saw that I was basically on the verge of a mental breakdown and sent me home before I could choke out a request to go myself. So I ducked out 20 minutes early and came home and slept for six hours.

Worst. Shift. Ever.
 
Wow you would think with a DM visit which are planned at least a week ahead usually your TL would've scheduled sto be over there to help out. Sorry you had a rough day; I would never do that to my team that is insane.

I'm worried about the nut allergy. I have half a mind to fill up an 8 qt container w sanitizer and keep it up front.

Side note; is anyone else able to order the boxes of cold brew? Like the retail merch? I was able to place an order for it once and can't seem to be able to get it anymore.
 
radiochu said:
We've been getting a lot of requests for almond milk lately so this should be popular, I hope.

Today was literally the worst shift I've ever had at Starbucks. First of all I had to clopen; I am NOT a morning person and HR knows it, and is usually great about not scheduling me to open. Unfortunately our new ETL-HR is god awful and screws with our schedule every chance she gets. So today I was scheduled to open and I was by myself until 3pm. There were supposed to be four other baristas in the store, but one was opening GSA, one was on instocks, one NCNS, and my team lead was on the sales floor. I left myself the best close ever, so it wasn't a problem so much, but it was rough trying to get breaks. Did I mention today was our scheduled DM visit?

So I finally go on my lunch. The girl from instocks comes up to cover, and mocha is about to go out, so I ask her to make new. I come back from lunch and there is literally mocha EVERYWHERE. She claims she doesn't know what happened, just that she turned her back and suddenly mocha is running down her back and all over literally every bit of the front line. It was all over the counter and floor, all over the hot bar fridge AND under it AND all over the wall next to it, it soaked our cup rack and we had to toss an entire sleeve worth of venti hot cups.

Guess when the DM decided to show up?

Thankfully she is super sweet and was very understanding, but I'd never actually met her before, and she came through the line to get a drink before she introduced herself, so I didn't know it was her until she came behind the line. Embarrassing. She was very kind about it though.

We had a LOT of violations though. She's upset with our scheduling, of course, so hopefully she'll get on store leadership about that. Both times I left for break and came back while she was here, the coffee timer ran out, and apparently I was the only one today who actually cared about that, and that of course got called out. She mentioned that we should use that as more leverage to fix scheduling, and acknowledged that the way my breaks were being covered was not adequate. She did love the work I've been doing with training and communication, and she loved the date board I set up, so I think she at least left with a very positive impression of me. So that's nice.

When I went on my last break though I was just exhausted. I came back with just a half hour on my shift, but I couldn't even fathom finishing it. Plus at that time a tech had just come in so the espresso machine was down, and I just could not deal. Luckily my team lead saw that I was basically on the verge of a mental breakdown and sent me home before I could choke out a request to go myself. So I ducked out 20 minutes early and came home and slept for six hours.

Worst. Shift. Ever.
Click to expand...
That is insane, why wasn't your TL there for the visit?
 
When I was getting 107 or 112 hours, I would schedule myself for SL if I had a DSV. otherwise, I would have to sacrifice mid coverage on the weekend. When the DM got there, I would just leave SL and have the meeting. (In my experience, when dealing with Target, "ask forgiveness not permission" is often the best way).
 
CoquiAzul said:
That is insane, why wasn't your TL there for the visit?
Click to expand...
She was, and came up from the floor to handle the visit. Unfortunately, she's been scheduled on the floor more than anywhere else lately and hasn't really been around to lead much. They're not giving her enough time to do much more than the admin stuff for Starbucks. We all hate it, especially her of course.
 

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