Yetive
Servant of 2 Masters
- Joined
- Feb 3, 2016
- Messages
- 7,368
Frankly, if your ETL is the one freaking out about AST, just tell him you're done after your training day, and have HR enter it. There is no way he will ever have any idea what is in AST, nor whether or not you have done it. Ask him if he has done his LVM training yet 
.
Most of my team are teenagers. They are a super bunch of kids, and they like to help train new baristas. Make sure to praise and thank them a lot. I would partner with HR about the transfers. Of course they should be able to transfer stores, but needs of the business have to be considered. Give a firm date to have newbies up and running, then release them for transfer. I didn't actually complete any Sbux trainer training. It is like Target trainer training I suppose. Get out the binder with training blocks and go through it block by block with your newbies. I like to make a drink with them watching, then have them make the same drink, then taste them both and see if they taste the same. It seems to build their confidence with drink making when they realize that they can do it just like their trainer. When I have talked enough, I send them with their learning journal to watch the video.
Q4 is certainly looming. Starbucks gets busier for sure, but not on the same scale as the rest of the store. For the last 2 Black Fridays, I have had to schedule someone on her 3rd day! I just trained each of them on the register and marking cups and that's what they did for 11 hours. No problem. I'm not sure what your set up is, but I recently moved my merch cubes to the entrance instead of where they are supposed to be per Siren's Eye (closer to POS). I also have at least one floor basket filled with cups/mugs. If you only have 3 floor baskets, Mysupport that you need 2 replacement baskets and use those for mdse. This should take minimal time/effort, but will show your ETL that you are taking his suggestions seriously and trying to improve mdse sales.
You don't sound like you are complaining. We all know that there is really no one instore to ask for help with Starbucks questions. That's why we're here.
One thing I end up saying to just about every new barista is "Its just coffee." And its true. My DM has even started saying it.
The thing you will most likely mess up is not ordering enough stuff. If you are doing the order, I would suggest that you schedule yourself at 6am so you can focus solely on the order, at least to start with. Err on the side of over ordering.
.Most of my team are teenagers. They are a super bunch of kids, and they like to help train new baristas. Make sure to praise and thank them a lot. I would partner with HR about the transfers. Of course they should be able to transfer stores, but needs of the business have to be considered. Give a firm date to have newbies up and running, then release them for transfer. I didn't actually complete any Sbux trainer training. It is like Target trainer training I suppose. Get out the binder with training blocks and go through it block by block with your newbies. I like to make a drink with them watching, then have them make the same drink, then taste them both and see if they taste the same. It seems to build their confidence with drink making when they realize that they can do it just like their trainer. When I have talked enough, I send them with their learning journal to watch the video.
Q4 is certainly looming. Starbucks gets busier for sure, but not on the same scale as the rest of the store. For the last 2 Black Fridays, I have had to schedule someone on her 3rd day! I just trained each of them on the register and marking cups and that's what they did for 11 hours. No problem. I'm not sure what your set up is, but I recently moved my merch cubes to the entrance instead of where they are supposed to be per Siren's Eye (closer to POS). I also have at least one floor basket filled with cups/mugs. If you only have 3 floor baskets, Mysupport that you need 2 replacement baskets and use those for mdse. This should take minimal time/effort, but will show your ETL that you are taking his suggestions seriously and trying to improve mdse sales.
You don't sound like you are complaining. We all know that there is really no one instore to ask for help with Starbucks questions. That's why we're here.
One thing I end up saying to just about every new barista is "Its just coffee." And its true. My DM has even started saying it
. The thing you will most likely mess up is not ordering enough stuff. If you are doing the order, I would suggest that you schedule yourself at 6am so you can focus solely on the order, at least to start with. Err on the side of over ordering.
