Starbucks Team Leaders

[Coqui]

It'll ring up something weird but like Xanatos said all you got to worry about is whether the price is accurate.

 

[Xanatos]

I just checked ordering.starbucks.com and I'm getting all of the seasonal syrups Wednesday 10/5. Gingerbread is on there.

 

[Yetive]

Nooooooo. He was sure.

 

[Coqui]

Maybe it's by region.

 

[Coqui]

Honestly like two boxes or three will all you will need. It doesn't sell. We sell towns of CBL and CPL that people forget about the GL.

 

[Xanatos]

Honestly like two boxes or three will all you will need. It doesn't sell. We sell towns of CBL and CPL that people forget about the GL.

I'm not even sure if I really needed a second case last year.

 

[Coqui]

I'm not even sure if I really needed a second case last year.

I know, sometimes I over order seasonal ingredients because Starbucks never has enough when we launch and then I end up with tons of the stuff so I may just cut down on that one. I wasn't planing on ordering it anyway.

 

[Yetive]

I'm not even sure if I really needed a second case last year.

I did not.

 

[redeye58]

We'd get one or two token orders for GB but otherwise that was one syrup that expired because demand was so low.

 

[Asuras]

Espresso machine taking a very long time to pump out espresso. Even after adjustments and might not be the right amount either.>.<

Do they send people out on Sundays? And in under mysupport. Is it properties issues > food production and services > coffee brew out of service?

 

[Xanatos]

Espresso machine taking a very long time to pump out espresso. Even after adjustments and might not be the right amount either.>.<

Do they send people out on Sundays? And in under mysupport. Is it properties issues > food production and services > coffee brew out of service?

That's for the brewer. There should be an option for the Mastrena in there.

 

[Coqui]

Pull three sets of double shots and calibrate them until they are within 18-23 seconds. Did you do that?

 

[Asuras]

Tried everything, it stopped brewing all together 3 hours after my post. I put the mysupport in as the coffee brew. Will that be an issue >.< They said they will respond in 24 hours.

Did I screw myself by putting in the wrong category for the mysupport? I did state espresso machine in description.

 

[Coqui]

There should have been an option that said "Mastrena damaged or not working"

 

[Coqui]

I think Food Production Would have been one of the categories to choose to get the mastrena option.

 

[Asuras]

I left work already guess I'm pretty much screwed for the next few days. Unless the guy for the brewer is the same for the espresso.

 

[Coqui]

I left work already guess I'm pretty much screwed for the next few days. Unless the guy for the brewer is the same for the espresso.

Partner with your PMT for some help on submitting the work orders. It's pretty easy. Is there anyone else on your team that knows how to open work orders? Also I think they are the same tech.

 

[Asuras]

Partner with your PMT for some help on submitting the work orders. It's pretty easy. Is there anyone else on your team that knows how to open work orders? Also I think they are the same tech.

I'll just drive back to do it. Does it require an ETL to escalate it? Our PMT doesn't work on weekends.

 

[Coqui]

I'll just drive back to do it. Does it require an ETL to escalate it? Our PMT doesn't work on weekends.

If it's a serious issue and needs escalation, it does require an ETL to escalate. If it's just a maintenance issue, a simple work order will be enough.

 

[Asuras]

The espresso machine is pretty much not functional, other than the steamer.

 

[Coqui]

Then I would have your ETL or any other ETL escalate it.

 

[Yetive]

It's a different tech for me.
Just call and have the LOD put it in.
Property Management (facilities) Issue.
Food production and services from drop-down.
Mastrena out of service from drop-down.

Any LOD can submit and escalate without you going back.

 

[Xanatos]

If you select the correct option, I think it will automatically be an emergency workorder. The system knows that certain things are automatically emergencies, unless you select "PMT review".

Also, offer flavored mistos if you can't get any espresso. It's not quite the same, but it's still coffee, syrup, and steamed milk. Plus it's cheaper. Just make sure to brew tons of coffee because it can go fast.

 

[RistrettoShots]

Hey guys, I've been a Sbux tm/trainer/AST two and a half years now and was just promoted. Woooo! Well I start as a Starbucks TL in 3 weeks & just found out I only get one week training with my current TL who is the district trainer... they are sending me to a higher volume store to train with a TL who is only 6 months in. This is worrying me a lot.. I already know the basics of ordering pastries &supplies, training, sequencing, sirens eye, beverage codes, steritech, ... I am worried I won't learn the other stuff. What else should I know? It seems like I am jumping right in to the holidays.. any tips? I don't think my store is an overnight store which worries me for the Christmas launch. What else as a tl do I need to learn? I already know I need to educate the rest of the leadership team on sbux, train a new AST, hire more tms (my whole team is angry the current AST wasn't promoted and so they are leaving to stand alone stores apparently).. get team to be more global.. what should I discuss with my sbux dm and store leaders to really stand out as a new leader? What will my first day be like? God my anxiety is through the roof. Also does anyone know how I could go about ordering the clear piece from the menu board? & maybe more garbages? We have a huge crack in one of our menu boards & I think it looks really bad.

 

[Yetive]

Congratulations! That's awesome. If you are already AST trained, 1 week with a TL trainer will be fine.