You don’t get it. The guest doesn’t care. They see damaged box and we either have to get a new one (more work for you, I might add) or we have to discount it.
You don’t have to directly deal with guests. Let me tell you, it’s not easy.
I will say this and its not brand and it not necessarily the best thing but its honest.
I have, had and continue to deal with guests. While I dont agree with how Kompa is handling the guests who forgot they arent the most important person in existance, I wont damage things. I will simply and firmly say no. Thats it. No, we dont have it. No its not available right now. You are more than welcome to go across to the street to big box chain etc and get it, No that was the last one.
Look, He/she's angry that the guest is being impertinent. There does need to be consquences to this kind of actions. And as much as a good flogging would make us feel better (and yes I did mean that. Google it and be horrified) there are ways to discourage people from being rampant assholes
I dont necessarily agree with your attitude about it either. So you have to stand at the Service desk and do that. Yes, they scream. I'm ran a hotel. You think butchie, whining because his vaccuum box is dinged or sticky from tide added during a sharp right turn from the far left, try dealing with broken equipment, missing items, damaged items, parties, illegal activities and general assholines at a hotel.
This is easy. Turn it out. Its an easy choice: item, money or left foot of fellowship. They pick one. There is always someone who wants what we have.
