I can't speak for others but I always tell guests who come in early that I'm happy to check the status of the order but they come up in the order they were received so you may have to wait up to 2 hrs.
If only other GSTM were like that then. Ours will call every five mintues "The guess has been waiting X amount of time" Like we actually care. The order will get down within the hour. Most of time we usually are working on something else
That's not a sin anymore. The register will require a supervisor override.If I'm fairly busy and notice a spill that's 1) nowhere near my area and 2) unlikely to make anyone slip, I. Saw. Nothing.
When I backup I'll forget you can type in DOB for liquor sales again, and make people physically hand me their ID to scan.
Half the time it's me legitimately forgetting. The other half is me power-tripping, because no, you don't get to buy alcohol after flashing me your ID for two seconds, even if it interrupts that terribly important phone call.
Yeah those GSTMs aren’t good. I just tell the guest if you want I can cancel the order and you can find it on the floor yourself but they get an email saying DONT COME UNTIL YOU GET THE SECOND EMAIL so idk
When they first introduced the scanning function, entering a DOB manually required a supervisor. Then eventually they dropped that part, so you can type in the birth date without a supervisor now, even though it will still prompt you to scan if the guest allows it. (At my store anyway.)
They are kinda right but that's actually a good thing. There's no reason to take a job like 100% serious 100% of the time. It's good to bend the rules and shit a little. Most of time it leads to being more efficient
Normally a damaged box would require us to defect it out. Most guests do not want to purchase an item if the box is damaged; especially if the item is a gift.
If I have a guest do this, I will ask them if they have received an email letting them know the order is ready. if not, I will tell them that we have up to 2 hours to pull the order and it says this in the email they receive. I then tell them if they do not want to wait then they are welcome to purchase the item from the floor. If it has been a while since they placed the order, then I will sometimes call the BR to see where they are in picking up orders.
Thank you for this information. I hate getting an order for a guest to find out the item is broken, the box is damaged, the item is incorrect, etc.
To me this is common sense, if the box is heavily damaged then the item should not be used to fulfill the order. I have had guests come to pick up an order only to find out the box is heavily damaged and they were planning on giving the item as a gift. I've had furniture boxes that have been pulled that are opened and missing pieces, furniture boxes that are totally ripped on one side, toy packaging that is heavily damaged and not acceptable to keep on the sales floor.
Well apparently my DTL doesn't care about that as long as the guest gets in the store. We were told to fill all items, package or not if we have the item. That includes softlines items with missing labels that fit the pic given. We can re-tape boxes and offer a certain percent off. If they still don't want it, they will probably walk into the store to find and buy something else
how does DTL feel about damaging merch on purpose?
I think your stuck on that a little too much, it's not a everyday thing. It's a once a while thing where a guest orders a Vacuum and demands i pull it now because they have to go to lunch meeting and needs it 5 minutes so i care a lot less about dropping a box from the top of the ladder than i normally would.
Again, you and your DTL don't have to deal with the guest picking up the item. I have had to deal with too many to count.
I have to deal with the guest rushing me to start, pick and locate the order. You got a easy part of the system for the most part.
You don’t get it. The guest doesn’t care. They see damaged box and we either have to get a new one (more work for you, I might add) or we have to discount it.
You don’t have to directly deal with guests. Let me tell you, it’s not easy.
It's never more work for us. If the item is fine, and it's not 4Q (because gifts), I'll never pull out another item. With the way they are sto'd, most boxes are in a same condition.
I do though. When you spend 90 percent of your time on the floor picking items, guest tend to stop you and make you help them find their entire shopping list.
True but most TMs deal with guests. Only ones that dont are probably Receiving (but they deal with vendors) and the early morning BR flow team. Everyone else spends time on the floor at some point.
There are times I have willingly left my walkie in another part of the store when ETL-HR is lod. She annoys the etls with her incessant chatter over the radio rather than walk to TM location to see what they are up too. So I make her find me and if I have the radio on me, its 'dead'.
