Target Together

[GraetzonaPlane]

Anyone going to TT25 (I still call it Fall National…) next week?

 

[Hardlinesmaster]

Welcome. Nope.

 

[Sisyphus]

So what has everyone heard?

 

[NKG]

Know who's not going? BRIAN

 

[BKop16]

Know who's not going? BRIAN

You know he's still the CEO right?

 

[Zxy123456]

You know he's still the CEO

 

[BKop16]

He is stepping down from the role of CEO not sure if it’s official yet or if he has been replaced yet. He will be taking another role in the company. It was announced about a month or 2 ago.

We all know that. He's still the CEO until February.

 

[jackandcat]

Minneapolis Star-Tribune - Downtown Minneapolis abuzz with Target and other workers called back to the office

 

[jenna]

Any updates?

 

[SilentCrow]

I was there...

 

[jackandcat]

Looking back a few months later, I wonder what exactly was accomplished by the Target Together shindig? While IMHO Target's Christmas season visual displays and decor were better than the previous year, what sticks out in my mind has how much hours have been reduced in stores. We are managing to keep the stores open, but the speed, responsiveness and quality of service is impaired by the lack of manpower (anachronistic term but it's what comes to mind).

Target is in a hyper-competitive business environment. This should be pretty common knowledge, there's no free lunch in the business world. I'm concerned that Corporate's approach to the stores -- including the awkwardly embedded Drive-Up Order and Order Pick-Up services -- is to cut corners on the guest experience shopping with us.

Maybe Target needs to closely look at hourly sales transactions, and consider shortening store hours in order to be more fully staffed at peak revenue-creating times of day. Same payroll hours available per month, maybe in the short term only collecting 98% of the sales revenue, but quickly boosting sales revenue among existing and new guests through better shopping experiences!

How about 9:30 AM to 9:00 PM Monday through Saturday, 11:00 AM to 7:00 PM Sunday?

There's no free lunch, and if Target must "do more with less", then truncating store hours will maximize the ability of available TMs to provide the level of service excellence which our guests historically experienced when shopping at Target.

 

[Luck]

Looking back a few months later, I wonder what exactly was accomplished by the Target Together shindig? While IMHO Target's Christmas season visual displays and decor were better than the previous year, what sticks out in my mind has how much hours have been reduced in stores. We are managing to keep the stores open, but the speed, responsiveness and quality of service is impaired by the lack of manpower (anachronistic term but it's what comes to mind).

Target is in a hyper-competitive business environment. This should be pretty common knowledge, there's no free lunch in the business world. I'm concerned that Corporate's approach to the stores -- including the awkwardly embedded Drive-Up Order and Order Pick-Up services -- is to cut corners on the guest experience shopping with us.

Maybe Target needs to closely look at hourly sales transactions, and consider shortening store hours in order to be more fully staffed at peak revenue-creating times of day. Same payroll hours available per month, maybe in the short term only collecting 98% of the sales revenue, but quickly boosting sales revenue among existing and new guests through better shopping experiences!

How about 9:30 AM to 9:00 PM Monday through Saturday, 11:00 AM to 7:00 PM Sunday?

There's no free lunch, and if Target must "do more with less", then truncating store hours will maximize the ability of available TMs to provide the level of service excellence which our guests historically experienced when shopping at Target.

I saw a newsarticle where an email was sent out from corporate that they are eliminating 500 jobs across the corporate and DC side of things to increase sale floor staffing.

So it does sound like they are trying to start increasing hours to some extent. Time will tell if its optics or a genuine effort from the new CEO.

 

[Ringwraith917]

9:30 is very late to open. 8:00 a.m. was fine, let's go back to that

 

[jackandcat]

IMO, we don't really get a lot of guest volume until about 9:30 or 10:00 in the morning. My thoughts weren't that 8:00 am is a bad time to open, but if Target is desperately trying to control labor cost per hour the store is open, the company could get more "bang for the buck" by using the existing bucket of payroll hours for a somewhat shorter workday. There would be a quite small short-term drop in sales volume. Most retail stores which are similar to us are open 9:30 or 10:00 am until 9:00 pm. Exception would be Walmart, particularly Supercenters. TJ Maxx, Ross Dress For Less, Old Navy, Best Buy, Costco Wholesale generally aren't open the lengthy hours we are. It's just a suggestion. The real solution is to increase in-store staff payroll hours so that our stores can deliver the excellence which our guests associate with our brand from the past (before the cost-cutting caused by the 2013 data breach and 2014-2015 Canada expansion disaster).

 

[OneGoodEar]

I think the Sunday hours are too short. 10-8 would be better.

 

[BKop16]

Anyone have any info on the apparent district level layoffs?

 

[Hardlinesmaster]

Anyone have any info on the apparent district level layoffs?

Target steps up investment in store staffing, cuts about 500 other roles to help fix customer experience

The big-box retailer is trying to win back shoppers who have complained about sloppier stores, out-of-stock items and longer checkout lines.

www.cnbc.com

 

[RunForACallBox]

My store is popping at 8am right out of the gate nearly every morning. No way would our area be ok with us pushing our opening time back.

 

[countingsheep]

I saw a newsarticle where an email was sent out from corporate that they are eliminating 500 jobs across the corporate and DC side of things to increase sale floor staffing.

So it does sound like they are trying to start increasing hours to some extent. Time will tell if its optics or a genuine effort from the new CEO.

You know what I find funny about this is historically a restructure is full of false claims so people dont jump ship before they can them. My company went through a restructure last year claiming it would gain use more hours for the stores to help customers.

They cut hours ALL year so when everything settled and those that got unfairly let go were gone. We not only did not gain hours we lost 25% more. So the hourse they claim they "gave us out of the kindess of their pocket books" werr literally nothing. To add to that were the massive paycuts when we had to reapply for the "new roles"

Believe this about as much as anything a rich conpany circling the drain does cause i guarantee it wonr benefit anyone but share holders :/

 

[masterofalltrades]

My store is popping at 8am right out of the gate nearly every morning. No way would our area be ok with us pushing our opening time back.

Same here, when I worked at at spot it was an early bum rush till about 10 am. Now I'm an early shopper same scenario. Plus truck process and "projects" are /should be a thing. I.e TMs need to be in the store anyway. Might as well generate some revenue.