HRZone
Former ETL HR
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Yeah Friday I got a red wire that you can't delete shifts, "please don't call CSC during this known outage", lol then fix it you bums
Archived The most crucial and least important roles in the store?
- Thread starter Bullseyerc
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Yeah Friday I got a red wire that you can't delete shifts, "please don't call CSC during this known outage", lol then fix it you bums
REDcardJJ
Team Leader
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uhhh... you're wrong
Bullseyerc
GSTL
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He’s still trying to dig himself from that while he buried himself in
REDcardJJ
Team Leader
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expanding on why GSTL/GSA isn't useless (from the top of my head):
-guests definitely notice when they aren't speedweaving. how do I know? because they're COMPLAINING TO ME THAT THE LINE WAS SO DAMN LONG! people shop at Target because they don't wan't to go to Walmart.
-somebody needs to make sure that cashiers/guest service/SCO get their breaks
-somebody needs to be available to check IDs for alcohol when a minor is cashiering
-somebody needs to be available to call out to other departments (for backup cashiers, price checks, to grab an item for a guest) because most cashiers don't have walkies
-somebody needs to be able to provide override codes at guest service
who is gonna do those things? I know our policies pretty well but that's simply not enough to replace having a GSTL/GSA.
-guests definitely notice when they aren't speedweaving. how do I know? because they're COMPLAINING TO ME THAT THE LINE WAS SO DAMN LONG! people shop at Target because they don't wan't to go to Walmart.
-somebody needs to make sure that cashiers/guest service/SCO get their breaks
-somebody needs to be available to check IDs for alcohol when a minor is cashiering
-somebody needs to be available to call out to other departments (for backup cashiers, price checks, to grab an item for a guest) because most cashiers don't have walkies
-somebody needs to be able to provide override codes at guest service
who is gonna do those things? I know our policies pretty well but that's simply not enough to replace having a GSTL/GSA.
HRZone
Former ETL HR
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You can dump anyones duties on anyone else but no, no position is useless.
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Uh, no position is designed to be useless. Plenty of actual team members are useless. Or, at best, lazy as hell.
[QUOTE="RightArm, post: 390461 So I don't get why you're singling out CAs. [/QUOTE]
Because you don't need specialized training to get carts
You need lot of practice and training to do Plano, and backroom quickly and accurately, as show from the huge drop in backroom score since e2e started
Anyone can grab carts. If you even went shopping you probably put a cart back somewhere and you probably helped a parent or relative bring something to their car
In the grand scheme they aren't "needed" as much as other specialized TMs. They work hard, I acknowledge that but Toy R Us gets along just fine without one. Most stores can, especially since they are overstaffed for 4Q
Target makes a lot of dumb metrics, like calling for backup every 4 seconds. The guest can wait, they do at Walmart and Walmart is in the lead so....
Because you don't need specialized training to get carts
You need lot of practice and training to do Plano, and backroom quickly and accurately, as show from the huge drop in backroom score since e2e started
Anyone can grab carts. If you even went shopping you probably put a cart back somewhere and you probably helped a parent or relative bring something to their car
In the grand scheme they aren't "needed" as much as other specialized TMs. They work hard, I acknowledge that but Toy R Us gets along just fine without one. Most stores can, especially since they are overstaffed for 4Q
Target makes a lot of dumb metrics, like calling for backup every 4 seconds. The guest can wait, they do at Walmart and Walmart is in the lead so....
All these can be fixed by having a trusted TM, not hiring minors and a competent ETL that doesn't sit their office all day discussing lunch plans.
I see almost all the other TLs getting down and dirty with their team while the gstl just speed weaves or overrides returns for items they were bought 2 years ago
Simply having s GSA would be better. There doesn't need to be TL for front end at TL pay
That's the whole issue people have with the GSA spot. It's pretty much the same thing for way less pay. Even target knows this
If that were true, I would be seeing more TM's with the ability to answer a Guest question without having to cry for an Electronics TM to assist.
The quick test I usually give is: What is the difference between the Standard and Pro versions of the HDMI cords?
All positions are important to the store. During the holiday season, there is no way on earth that a select few TM's would be able to keep the store in good shape. (If you think Target hasn't run scenarios looking at how to maximize profits with the lowest staff numbers.... think again)
SilentCrow
Store Director
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ASANTS. GSTL is the most feared position in my ultra high volume store. I'm trying to work my way out.
GSTLs are responsible for way more than you think. Also not every TL is the same. There are lazy sales floor TLs that don't get "down and dirty".
GSTL is a mentally draining role and if you're in a store like mine with $300k+ sales goals, it'll crush your spirit. If all your GSTL is doing is speed weaving then that's just someone doing paint by numbers and all positions can have that given the person.
With that being said I always say GSAs are underpaid. GSTLs are definitely responsible for a lot more though. The stuff in the backend that you won't see. Actually responsible for the direction of the GSA too like ETLs are responsible for thier TLs. I was promoted from GSA to GSTL and it's a different world.
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SilentCrow
Store Director
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Everyone's job is crucial imo. Therefore, the question is pretty ridiculous.
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I wanna chime in on what the OP said:
Ummm, yes we do. When the Food TL is not working, we food assistants have to run the pfresh truck unload, breakout and sign the paperwork which the market team members refuse to do. We give directions to the market team members on what needs to get done and make sure all pulls, push and backstock gets done.
Ummm, yes we do. When the Food TL is not working, we food assistants have to run the pfresh truck unload, breakout and sign the paperwork which the market team members refuse to do. We give directions to the market team members on what needs to get done and make sure all pulls, push and backstock gets done.
HRZone
Former ETL HR
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Oh you know there are plenty of useless team members I mean the positions themselves. A good team member can enhance any position.
HRZone
Former ETL HR
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Lots of flaws in your thinking.
Wal-Mart generally has better prices than Target. People would be willing to wait at Target if our prices were that low. Because we don't match their prices we have to beat them in other areas, one of those being fast checkout.
I wouldn't factor mental strength into the usefulness of a role
Maybe you'll want to enlighten me on the the stuff in the backend that I won't see? Because things like hangers, getting bags and the like are handled by backroom in my store while cash office is handled by ETLs.
What? My store price matches Walmart all the time.
HRZone
Former ETL HR
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Huge difference between price matching wal mart and offering the same low regular prices.
Not everyone is knowledgeable of or willing to price match every single item in their cart so they shop at the cheaper place.
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If everyone did their jobs perfectly there would be no need for management.
But people aren't perfect. They don't come into a job knowing everything.
And suggesting the gstl is useless? Half the time there would be no one on registers if there wasn't someone dedicated to making decisions. They would be off in the candy room, in food ave, conditioning bullseye, and the rest would be on lunch.
But people aren't perfect. They don't come into a job knowing everything.
And suggesting the gstl is useless? Half the time there would be no one on registers if there wasn't someone dedicated to making decisions. They would be off in the candy room, in food ave, conditioning bullseye, and the rest would be on lunch.
Kartman
MasterBlaster (User has passed away)
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Hey, I gotta deal with them to. We used to have a BRTL that couldn't fit in the wave.
Most of out Obese TMs are cashiers or softlines now
You're acting like fat people are hired as CAs or that every store as only fat TMs at any given time
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