Firefox
Backroom/SFS Slug
- Joined
- Aug 15, 2015
- Messages
- 1,661
I was scheduled as our backroom closer yesterday (3-11). However, our piece of shit closing GSA called out, so after we finished pulling the 3's they had to pull me to cover the front lanes, the bane of my existence. Wanna guess who I had to close with, on the Saturday before Mother's day? 1 fucking cashier past 8pm, 3 salesfloor team members past 7:30, myself, and a guest service team member. Then my Guest Service TM has to call off because of a family emergency (Can't blame him at all, just fuck my store and their lack of ability to plan coverage appropriate for the day before mother's day) so I had to cover the service desk, run the front lanes, and watch self checkout for the latter half of the night.
It's making my blood pressure rise just thinking about it. We literally had the entire salesfloor on a register, operator and all, for almost two hours straight and the lines were still 7 or 8 plus people deep. There were still pulls on the line and on the floor at 10pm. Well over 15 carts of reshop, nobody had zoned at all. I was furious the entire night. Thankfully our closing LOD is the nicest dude, so he was able to defuse my anger a bit.
But that all came undone later in the night when the overnight crew came in. So you see, what tends to happen when you pull the closing backroom person out of the backroom is that things have an annoying tendency of not getting done, who'd have thunk it, y'know? So when our ETL-REPL came in to run the truck and found that the line wasn't set and that none of the backstock from the 3's or 5's was done, he made the poor decision of taking it out on me, a walking volcano of anger and stress. I came so fucking close to snapping, and he must have picked up on that because he shut right the fuck up. I had to get out of there, told the the LOD I was taking my 30 and vented all of that anger on a fucking trash can out behind the store. People talk about how, in their anger, they kinda black out and act without thinking. I was very, very close to that precipice already and that stupid ETL went and nudged me over the edge. It's a miracle I didn't hit the guy or scream and holler at him. I'm not even an angry man, most people thought of me as the most cool-headed and logical of the GSAs and I've never had an inclination to violence or anger but god damn did this whole shitty situation try my patience.After my 30 minute vent-session, all the LOD said was "Better?" when I got back and that helped immensely.
After all that happened it was fairly anti-climatic, as I still perfectly remembered how to close all the registers and self-checkout, and the foot traffic slowed down to much more manageable levels after around 10 pm. I had to stay to help out the salesfloor team, mostly because they had to spend so much time on backup and I'd feel awful if I just up and left. Thankfully, we were out at 1 am because the LOD told us to not even bother with the zone, just finish the reshop and we could go. So all in all, I go in expecting a 7.5 hour backroom shift, and instead it turns into a 10 hour GSA shift with abysmal coverage and tons of foot traffic. My literal definition of hell.
And at the end of the night? We didn't make sales.
It's making my blood pressure rise just thinking about it. We literally had the entire salesfloor on a register, operator and all, for almost two hours straight and the lines were still 7 or 8 plus people deep. There were still pulls on the line and on the floor at 10pm. Well over 15 carts of reshop, nobody had zoned at all. I was furious the entire night. Thankfully our closing LOD is the nicest dude, so he was able to defuse my anger a bit.
But that all came undone later in the night when the overnight crew came in. So you see, what tends to happen when you pull the closing backroom person out of the backroom is that things have an annoying tendency of not getting done, who'd have thunk it, y'know? So when our ETL-REPL came in to run the truck and found that the line wasn't set and that none of the backstock from the 3's or 5's was done, he made the poor decision of taking it out on me, a walking volcano of anger and stress. I came so fucking close to snapping, and he must have picked up on that because he shut right the fuck up. I had to get out of there, told the the LOD I was taking my 30 and vented all of that anger on a fucking trash can out behind the store. People talk about how, in their anger, they kinda black out and act without thinking. I was very, very close to that precipice already and that stupid ETL went and nudged me over the edge. It's a miracle I didn't hit the guy or scream and holler at him. I'm not even an angry man, most people thought of me as the most cool-headed and logical of the GSAs and I've never had an inclination to violence or anger but god damn did this whole shitty situation try my patience.After my 30 minute vent-session, all the LOD said was "Better?" when I got back and that helped immensely.
After all that happened it was fairly anti-climatic, as I still perfectly remembered how to close all the registers and self-checkout, and the foot traffic slowed down to much more manageable levels after around 10 pm. I had to stay to help out the salesfloor team, mostly because they had to spend so much time on backup and I'd feel awful if I just up and left. Thankfully, we were out at 1 am because the LOD told us to not even bother with the zone, just finish the reshop and we could go. So all in all, I go in expecting a 7.5 hour backroom shift, and instead it turns into a 10 hour GSA shift with abysmal coverage and tons of foot traffic. My literal definition of hell.
And at the end of the night? We didn't make sales.
