TTotherNTM mentioned previously: Oh hi. I see you are now on what ... day three? Oh? You were "scolded" for not assisting a guest? Why? Oh? You didn't know where suchandsuch item is in the store so you just pointed in a general direction and told them "over that way"? Why didn't you just say you were new and didn't know for sure but let me ask a more experienced TM? Oh, you don't do that because it displays weakness, you say? And what? You didn't radio the backroom to check if product X was in stock when a guest said the shelf was empty. Why was that? Oh, because it should never be empty? What is the capacity? *sigh* Capacity is how many fit on the shelf. Oh ... two ... and you think we should always have at least three dozen of the $800 Dyson vacuums available at all times? Well, tell ya what: this is not Sears. This is not XYZ appliance store. This is Spot, a big-box discount retailer so no, we do not keep that many on the shelf because we they do not sell like hotcakes on a daily basis but, you know something ... we typically have about 5 in the backroom (interrupts me) ... oh, I see. You know ow retail runs and we are doing it wrong. We ... this location brings in 8 figures a year so I think they kinda know how to do it but here, this is the Spot job openings. I'm sure the position of CEO will be better suited for you ... you little twat steamer.
The saga continues ...