Who handles return to stock at your store?

[Shmoople]

Most stores I've been to have Guest Service come in 30 minutes early to process it, and some stores have the fulfillment team do it before 9am.

Just curious to see how it works at other stores and what the expectations are.

Thanks.

 

[Hardlinesmaster]

By gs before 9am.

 

[Far from newbie]

Opening leader reminds guest service tm b4 9:00

 

[DatBoi9497]

At my store fulfillment handles it, as well as STS

 

[Amanda Cantwell]

GS by 9am and then **throughout the day**

 

[DBZ]

GS by 9, but for some reason we are always in the red on this.

 

[idkwhattodo]

Flex is responsible for backroom locations and cooler and freezer. GS is responsible for the rest by 9am and throughout the day.

9am goal is kind of stupid considering you can clear all the RTS and then 3 can drop in at 8:55 and it goes red if you don’t get it by 9.

 

[CosmicFish]

Fulfillment by 9am with the exception of Market (coolers, freezers and wacos where grocery opus are stored). They do their own.

 

[JiJi]

Fulfillment does it all.

Specifically, the flex TL at my store, because apparently TMs aren't supposed to do it, or so she says.
Nevermind that I and a couple other morning people used to do it as soon as we got in.

 

[gracefulfillment]

At my last store, one of the 8am fulfillment TMs did it and would reshelf the cold stuff so it wasnt sitting out. At my current store, a GS TM does RTS, usually a TL.

 

[JustMeT]

We used to have the 7AM Flex person do it, but now GS does it.

 

[NotQuiteKeanu]

At my store it's the OPU pick team.

 

[NotCynicalYet]

My drive-up opener, then I clear it out when lanes are slow.

 

[Shizle7]

Fulfillment at our store all day long.

 

[Marvin Martian]

The SEL does it at my store and I cringe when I hear the RTS is done because that means alot of reshop

 

[SASCHA]

GS and Cashiers do it. Any type of perishables are damaged out. I am a cashier, in my opinion I don't believe we should be doing it. If we are in the back we can't see if a line is forming.

 

[Anelmi]

Why would the perishables be damaged out? You are literally taking them straight from cooler/freezer OPU hold area back to the cooler/freezer locations on the sales floor.

 

[Amanda Cantwell]

Why would the perishables be damaged out? You are literally taking them straight from cooler/freezer OPU hold area back to the cooler/freezer locations on the sales floor.

We typically damage them out bc at GS sometimes it’s too busy for us to walk it back

 

[Anelmi]

We do it before the store opens specifically so we don't have to defect it.

 

[NewKidGSTL]

Flex is responsible for backroom locations and cooler and freezer. GS is responsible for the rest by 9am and throughout the day.

9am goal is kind of stupid considering you can clear all the RTS and then 3 can drop in at 8:55 and it goes red if you don’t get it by 9.

The three that drop in won’t be for 9am that day, but the next day. If you’re red it’s because you have potential walked.

 

[Amanda Cantwell]

We do it before the store opens specifically so we don't have to defect it.

We don’t get GS before store opens 🙁

 

[seasonaldude]

We don’t get GS before store opens 🙁

We have our cleaner do it after finishing their routine and before the store opens. The DU team takes care of anything that drops in during the day. If they are too busy to restock perishables, fulfillment takes care of it. In the worst case scenario where fulfillment is too busy also, we call a market TM to come get it.

 

[Anelmi]

We don’t get GS before store opens 🙁

So...that's strange. No one banks GS or Pharmacy before the store opens? And like @seasonaldude, our cleaner does it.

 

[Amanda Cantwell]

So...that's strange. No one banks GS or Pharmacy before the store opens? And like @seasonaldude, our cleaner does it.

We bank GS at close, no clue what happens with pharmacy

 

[SnorlaxTM]

GS handles ours, usually they call Market to take Cooler/Freezer reshop since no one is scheduled there before open. If market doesn’t come, it sits in the cooler/freezer until someone from Front End/Market can take them.