@mobileFellow Is there any way to speed run a fix on this app?? I know it's a lot to ask, but if within the week we could AT LEAST get one of either:
1) The guest's drive up code screen showing their last name in large letters so we don't have to ask them to roll down their window to ask their name because there are 4 white suv's and none of them bothered to be specific. This happens MULTIPLE times each day, and kinda defeats the point of contact-less delivery.
2) I would take one of either a) the app being more responsive, so when I click into the order that just dinged in I don't have to stand in the flex room for a minute and a half waiting for it to load and tell me what location it's in. OR b) have like a highlight function or something that goes across devices so when 10 of us are pulling drive ups, we're not all screaming back and forth to see who has pulled what. Example:
Bob Smith clicks that they're on the way. TM1 starts pulling the order, but Gina Banina, Rob Base, and Ice Creamsundae all drop in at the same time. The device clicks for everyone, and now you have 3 team members trying to pull Rob Base. In the meantime, He Tamiser honks because they just showed up and didn't tell us they were coming. Now there are 5 orders, and no one knows what has been pulled and what hasn't. Heaven forbid someone comes in from a drive up and sees there are 5 waiting. Now they're running around trying to find items that have already been picked. Sure, communication could be better, but you're working with general public here. If you expect critical thinking, you're going to be severely disappointed 8 times out of 10.
I feel like adding a yellow highlight to picked orders would be simple enough?
Other things that need to be fixed eventually:
1) In the backroom, we scan the location and then scan the items in that location. Can't we have a similar system with flex? We already have the bag labels. If we get something like this, it'll probably be easier to track who is locating their flex picks poorly. Important to note that I'm not saying for us to scan EVERY ITEM, but just the bag barcode. Space restricted stores are tripling and quadrupling up on orders in one location, and a system like we use in the backroom could be a little more efficient.
2) We need an idiot proof solution to 'create label' to eliminate ways for TM's to pack 30 bags but still print one barcode. No matter how much we coach about it, it keeps happening. There needs to be some kind of failsafe in the system so TM's can't keep doing it.
3) Maybe an option to scan items into a staging cart location after they have been removed from the hold location?
The pickup app is just waaaay too slow for what we need it to do. That's problem number 1.
ALSO, at least at my store, we have a lot of neighboring stores in the same city. The amount of times that we rush to pull a drive up and they're at the wrong store is more than 10x a day. If they have location services on, can't there be a "are you certain you're at the correct store?" if GPS shows them as not being in the same geolocation? It could also help with guests who spend 30 minutes traveling to 5 different stores and getting pissed off before they finally get to the right one.
Those are the fixable problems.
