MEGATHREAD End to End team PILOT

[OlympicBanana]

My ETL's and STL actually sat down around Christmas time this year and my store ended up rolling out an early version of this in our Softlines. We're a low volume store with a tendency to be understaffed but essentially how it's been organized for the last 4 months or so is; 1 TM in RTW and accessories, 1 TM in Men's and Activewear, 1 TM in shoes and Sleepwear (our regular POG TMs still do intimates), and myself in Boys, Girls, and Infants (although I occasionally help POG with infant hardlines workload as well). Each of us comes in anywhere between 7am and 10am and stay until 4pm or 6pm, we push truck out for our areas, set pogs and VAs while still retaining duties that we would if we were scheduled for a regular sales floor shift (re-shop, zoning, fast service, etc.) We have a VM but tbh I've hardly even seen her since she started last month, which is strange since I'm Brand Manager in SL and tend to make rounds of softlines and help out my other TMs with whatever questions or concerns they have. Overall the system has worked smoothly, I'm interested to see how the full store transitioning to this end-to-end system will affect everything although don't foresee the addition of backstock and price change responsibilities negatively affecting the current SL team...I'm more worried about some of the hard-working and valuable TMs that may suffer from the fact that the essentials and style ETLs have both stated that TMs with open availability will scheduled first up to 40 before and the remaining hours will be filled in by TMs without open availability. Most of our sales floor team is comprised of University students, myself included, so we'll see how that goes.

 

[Kartman]

You have the life of Reily!

 

[zoned2deep]

Random question:

We are switching to the GOM/end-to-end Market thingy in the next few weeks. Will there still be a closer for Market? What about at the stores where everything is E2E? Surely there is someone on the sales floor at the end of the day, lol.

 

[BigEyedPhish]

I'm realizing now, if there isn't enough adequate equipment (there isn't ) This is going to end horribly.

I am starting to think Target skipped
Step 1, Step 2, and Step 3, for this process to roll out smoothly.

Step 1 = Early Communication
Step 2 = A Simplified Plan so that a world changing carpet rollout hits no curbs.
Step 3 = The Infrastructure to support it.

Call me doom and gloom, but I believe we have seen our Canadian friends complain about almost the exact same things. (Different circumstances, but.....)

"Own your own Area"......

It's going to end for a lot of people like they were given a Desert, A Shovel, and a Bible, and asked to create a Farmstead.

 

[Rock Lobster]

I'm realizing now, if there isn't enough adequate equipment (there isn't ) This is going to end horribly.

I am starting to think Target skipped
Step 1, Step 2, and Step 3, for this process to roll out smoothly.

Step 1 = Early Communication
Step 2 = A Simplified Plan so that a world changing carpet rollout hits no curbs.
Step 3 = The Infrastructure to support it.

Call me doom and gloom, but I believe we have seen our Canadian friends complain about almost the exact same things. (Different circumstances, but.....)

"Own your own Area"......

It's going to end for a lot of people like they were given a Desert, A Shovel, and a Bible, and asked to create a Farmstead.

The honest problem is that the leadership/payroll changes to support this structure requires the death of the logistics workcenter (which will easily come when eaches replenishment/palletized freight goes live). Until then, we have the holy grail of payroll in all stores being tied up in an inefficient unload system... and I don't care how many cartons/minute you can get it done.

 

[SitSpotSit]

Perfect way to put it BigEyedPhish.

Something I've noticed in companies is that when the money is flowing nobody looks for ways to tighten up the processes. Hey, money is good why change anything?? But then when the money starts drying up they panic and start fixing things too fast and with not a lot of waiting to see if the current fix will work out over time.

One thing Target should work on is communication. The serious lack has to come from the top down since we all have issues with our etls and stls not conveying important information. Changing how the store runs is big and if I were in charge I would be pumping this exciting new process now. Posters with graphics of how the store will run and a q&a poster. Or hell, how about a few huddles where they actually tell us in person??

I know I'm preaching to the choir. It's just so frustrating to care about a company that doesn't seem to care about the people who make their money for them.

 

[Rock Lobster]

Perfect way to put it BigEyedPhish.

Something I've noticed in companies is that when the money is flowing nobody looks for ways to tighten up the processes. Hey, money is good why change anything?? But then when the money starts drying up they panic and start fixing things too fast and with not a lot of waiting to see if the current fix will work out over time.

One thing Target should work on is communication. The serious lack has to come from the top down since we all have issues with our etls and stls not conveying important information. Changing how the store runs is big and if I were in charge I would be pumping this exciting new process now. Posters with graphics of how the store will run and a q&a poster. Or hell, how about a few huddles where they actually tell us in person??

I know I'm preaching to the choir. It's just so frustrating to care about a company that doesn't seem to care about the people who make their money for them.

The problem is that these are all in varying degrees of testing. And honestly this is just the beginning of the changes from what I can tell. The entire structure is changing considerably and none of us actually know the end goal that the CEO has pictured.

 

[Kick Shot]

Yep, I'm one of those appointed "Captain of FDC,,,for the great End to End...
(Testing since February)
My response, I don't want to be in the coolers all day....
Reply, You'll have a team for that,,,
Reality,,,,the team, was me, myself and I.

 

[Kick Shot]

Spot's systems, acknowledge truck, auto-fills, cafs, research, instocks, back stock , accumulator, sfq, spus, ESFS Item not found, ordering, pogs, exfs, qmos, salvage,
Who the #/^^ can tell me how it all talks to each other?
Our store was over (ytd) $750000. In cancelled orders, due to item not found,,,in ESFS alone,,,
Total frustration on my part being a former database information specialist.

Now I'm privileged to train the newbies about a system that is screwed up to begin with,,,,how to "Own Their Area"...

 

[HRZone]

The problem is that these are all in varying degrees of testing. And honestly this is just the beginning of the changes from what I can tell. The entire structure is changing considerably and none of us actually know the end goal that the CEO has pictured.

This is true. Our group is doing the grocery remodel training this week. So it's not that your leadership is necessarily hiding stuff for you, they may simply not know.

We are getting AA 2.0 but our sister store is not getting it. So it just depends.

 

[BigEyedPhish]

The honest problem is that the leadership/payroll changes to support this structure requires the death of the logistics workcenter (which will easily come when eaches replenishment/palletized freight goes live). Until then, we have the holy grail of payroll in all stores being tied up in an inefficient unload system... and I don't care how many cartons/minute you can get it done.

I agree that Logistics needed a major overhaul. The only thing I don't agree with is that they do it right in front of our Guests. I can't tell you how many times I have read on our old Guest Survey how much "I love shopping here because the Aisles are not cluttered." This was the #1 response given BY FAR out of all the hundreds of surveys I have seen.

Yes, freight can definitely be pushed with a Smaller team with this new Rollout, it cuts the number of steps a package has to take before it finally hits the shelf, considerably. I'll go on a limb and say half the time (I have no idea).

So why not keep that morning process with a SMALLER team, and use that extra Man Power to feed Instocks, Sales Floor, and for the love of god the checklanes. (I got called up to the check-lanes the other day when I was literally 15 feet off the floor on the Wave.). I was tempted to just drive up to the lanes with it and park it right next to the register. Then get back on it, to do a carry out.

Then drive away and never be seen again.

 

[BigEyedPhish]

Perfect way to put it BigEyedPhish.

Something I've noticed in companies is that when the money is flowing nobody looks for ways to tighten up the processes. Hey, money is good why change anything?? But then when the money starts drying up they panic and start fixing things too fast and with not a lot of waiting to see if the current fix will work out over time.

One thing Target should work on is communication. The serious lack has to come from the top down since we all have issues with our etls and stls not conveying important information. Changing how the store runs is big and if I were in charge I would be pumping this exciting new process now. Posters with graphics of how the store will run and a q&a poster. Or hell, how about a few huddles where they actually tell us in person??

I know I'm preaching to the choir. It's just so frustrating to care about a company that doesn't seem to care about the people who make their money for them.

You should see my ETL-LOG right now, they seem like a nervous wreck and I can't blame them one bit. I have the opportunity to be the "Fly on the Wall" for A LOT of ETL to ETL conversations and I can tell you that they know (at least mine) about as much about this as we do.

Honestly from reading these forums I think we actually know more. I'll never forget my ETL-LOG calling me over to the computer and saying "look at this video" (the one of Palletized Freight/End to end/Everything eaches on carts off a truck, no clue what it is called).
They summed it up with "they are taking my job away" looking like he just learned of this from some video he discovered, and I wouldn't be surprised if that was how he learned it.

 

[SitSpotSit]

You should see my ETL-LOG right now, they seem like a nervous wreck and I can't blame them one bit. I have the opportunity to be the "Fly on the Wall" for A LOT of ETL to ETL conversations and I can tell you that they know (at least mine) about as much about this as we do.

Honestly from reading these forums I think we actually know more. I'll never forget my ETL-LOG calling me over to the computer and saying "look at this video" (the one of Palletized Freight/End to end/Everything eaches on carts off a truck, no clue what it is called).
He summed it up with "they are taking my job away" looking like he just learned of this from some video he discovered, and I wouldn't be surprised if that was how he learned it.

Aww, that's so sad. It's no big deal to me, but to the etls it's their career. Shame on Target for making people feel so uncertain.

 

[Rock Lobster]

You should see my ETL-LOG right now, they seem like a nervous wreck and I can't blame them one bit. I have the opportunity to be the "Fly on the Wall" for A LOT of ETL to ETL conversations and I can tell you that they know (at least mine) about as much about this as we do.

Honestly from reading these forums I think we actually know more. I'll never forget my ETL-LOG calling me over to the computer and saying "look at this video" (the one of Palletized Freight/End to end/Everything eaches on carts off a truck, no clue what it is called).
They summed it up with "they are taking my job away" looking like he just learned of this from some video he discovered, and I wouldn't be surprised if that was how he learned it.

There is not really a reason to be nervous though. The future ETLs are going to have to be extremely knowledgeable to have a good area, as they are going to be owning the logistics, human resources, task, and service for their given areas. Most ETL-Logistics today are pretty solid (obviously there are exceptions) and going to a 6-4 only schedule and only owning a certain area for freight (Essentials, Food, or Style) will likely feel easy in comparison to the current structure. As of right now, at least in most stores, the ETL-Log and HR carry the weight of the store as PG13 experienced ETLs while all the newbies dance around in SF and GE trying to figure out how to handle a small fraction of the workload that the other two are holding together.

 

[BigEyedPhish]

Aww, that's so sad. It's no big deal to me, but to the etls it's their career. Shame on Target for making people feel so uncertain.

There is not really a reason to be nervous though. The future ETLs are going to have to be extremely knowledgeable to have a good area, as they are going to be owning the logistics, human resources, task, and service for their given areas. Most ETL-Logistics today are pretty solid (obviously there are exceptions) and going to a 6-4 only schedule and only owning a certain area for freight (Essentials, Food, or Style) will likely feel easy in comparison to the current structure. As of right now, at least in most stores, the ETL-Log and HR carry the weight of the store as PG13 experienced ETLs while all the newbies dance around in SF and GE trying to figure out how to handle a small fraction of the workload that the other two are holding together.

I agree, I think his nervousness is because they actually secretly liked the amount of Stress/Problem Solving they got, and probably the feeling of that stress/etc being "reduced" feels like almost a Demotion. I honestly see them as my stores future STL (my store is one of the lucky ones with a history of promoting highly from within). So to see someone who worked so hard through the sudden no overnights for BTC/BTS (SuperFreaky) and Christmas only to get shafted afterward would hurt anyone in my store who thinks hard work still pays.

 

[jenna]

Meh. With a good team, End to End would make my life easier. I'd love to focus on one department. I'd crush it. Pretty sure my Flow TL's life would be easier, too.

 

[HRZone]

I agree that Logistics needed a major overhaul. The only thing I don't agree with is that they do it right in front of our Guests. I can't tell you how many times I have read on our old Guest Survey how much "I love shopping here because the Aisles are not cluttered." This was the #1 response given BY FAR out of all the hundreds of surveys I have seen.

It's also hypocritical to say you want the front to look great for the guest but then have pallets, cages and flats all over the store until 10am.

 

[HRZone]

Pretty sure my Flow TL's would be obsolete

 

[SitSpotSit]

It's also hypocritical to say you want the front to look great for the guest but then have pallets, cages and flats all over the store until 10am.

10 would be an improvement. We've got tubs and uboats out for market all day. Then there is the pallets out for huddles. I think our store looks awful most of the day and I don't get how it's ok.

 

[BigEyedPhish]

It's also hypocritical to say you want the front to look great for the guest but then have pallets, cages and flats all over the store until 10am.

10 would be an improvement. We've got tubs and uboats out for market all day. Then there is the pallets out for huddles. I think our store looks awful most of the day and I don't get how it's ok.

Honestly the System for market was FINE before hand as long as they had rational hands on deck (the zone fress would have helped immensely ,i am jealous as all fuck). The real problem was when CAFS were disbanded and then Payroll was cut to like 90-120 hours a week in consumables. CAFs in market in my store, hourly rivaled the rest of the entire store combined (comparing Eaches.) Research was also a huge opportunity in my store because I was the only one doing it (getting shorter date product out of the BR is fun in Market )

That extra time should have been used toward MAINTENANCE of the area. Short Dates/Audits/Backroom purges, etc.

 

[jenna]

Uh, I meant if my Flow TL only had a small area of the store to watch v. the entire store and the store's largest team.

aka - he would move to another area, and his job would be easier.

 

[Redzee]

Aww, that's so sad. It's no big deal to me, but to the etls it's their career. Shame on Target for making people feel so uncertain.

Really? Try part time flow.

 

[balthrop]

Really? Try part time flow.

you realize most people on here believe that FLOW are the root of all that is wrong with target?

 

[oath2order]

you realize most people on here believe that FLOW are the root of all that is wrong with target?

A good chunk of flow is the problem

 

[Redzee]

Asants.