Wow. What I stretch to what I meant !
Our cart attendants are also Guest Services/Front End SCO/DU/OPU atm so it's almost never one of them. Most of the time it's cashiers doing my break.
You have people that show up at 9 and 10? That must be nice. We get our 8:00 Cart cleaners, 2 SCO at 8, 1 cashier, and 1 service desk, next person comes at 12.
My one cashier can't just shut their lighy off and go to break. My SCO can't just leave the SCO area unattended and go to break. Hence why I'm looking for solutions how to go about breaking them. Trust me, I wish the could just walk away when its break time, but thats just not how it works in an understaffed high-volume store.
Why can’t the SETL cover a 15.. I see no reason why they aren’t capable
This sounds like a great idea until they're covering a break and 2-3 lights go off at once or something
What are checklane lights going off for? I’m actually curious. Guest advocates should have the ability to override most things to make it right for the guest and for 239 they can request it in the register and it if has to wait 15 minutes then so be it..
Our guest advocates are doing Fulfillment most of the time when they aren't on the return desk. And it's not so much the cashiers as SCO.
I am the SETL. If you read the original post on the first thread, my ETL doesn't want us covering their breaks. I need to be free to assist other team members and take care of other tasks my ETL needs me to do. They are too reliant on the SETLs and my ETL wants it to stop.
Your ETL doesn't want you to cover breaks because you need to assist other team members, but you only have one cashier and SCO at a time? What exactly are you supposed to be doing up there, just watching your one cashier ring people up?
I have more than one team member. My one cashier isn't my only responsibility. I'm responsible for making sure the entire salesfloor is servicing and engaging. I'm in charge of MyCheckout devices. I'm in charge of the entire store being brand. My front of store attendant. The guest service desk. OPU and driveup. Among other things. It really bugs me how everyone things the GSTL/SETL just stands there and watches cashiers ring stuff up. We have other responsibilities, hence my ETL not wanting me covering breaks. By the time I give all my SCO, door cleaners, and guest service/OPU a 15 minute break, its time for their lunches that I also don't have time to cover.
You just answered your own question: You have too much to do to spend So much time concerned about breaks. It’s all in the scheduling - if the schedule staggers who comes in when, then everyone can go about 2 hours after they start - one at a time. You may have to pull your cart attendant or lose one cashier to cover your cleaner and gs - call for backup when needed.
EXACTLY. You need to be on the floor to make sure that the floor TMs are "servicing and engaging" and that the floor is brand. You need to be offstage to key in coachings, check and respond to surveys, and address Mycheckout issues as needed. You have to be available to respond to escalated guest requests. You need to be able to follow up with your cart cleaners that they're on track at your entrances. You need to probably spend some time by guest services observing your TMs interacting up there and facilitating drive up during a big rush. You need to be able to check in on the bathrooms and the lot to make sure your cart attendant is on track. You have multiple responsibilities that will take you temporarily away from the front of the lanes which is why your ETL doesn't want you having to spend extra time managing breaks.
Damn, I've spent almost zero time on the floor checking up on the GUEST practices of team members and whatnot. I like your post as a sort of pep talk, though I'm caught between leadership wanting me to micromanage the front end but also step back and let them be empowered, and to make sure I'm very much into routines while also stepping back to dig into the metrics and higher concept stuff. I feel like there is just no possible way to do it all, like they want me to be two people with distinct levels of responsibility between them.
Honestly, I struggle with this too. I just feel like I need to have different "modes" depending on the situation. Like I'm going to be working on different things if I have a 5000 pc double in the back vs a 1600 pc single. I'll be doing different things if I'm 250(500) in epic vs 33(40) or something. I feel like it'd be the same thing at the lanes. There is a difference between understaffed Saturday with 15 lanes open vs 9 am on a Tuesday morning. There are gonna be times where you need to be up there taking a more active role and times were you can let an Advocate handle things
Setls are to observe and coach! Not breakers. Speaking for myself and over the years that I’ve met.... we ARE MORE than capable just not allowed as per my core roles. Really not accepting a coaching from an executive for it either.
Nope SETLs are what the job description says they are and it says nothing about that there. EVERY TEAM MEMBER in the building is expected to be able to handle cash register operations and assist guests. It’s part of the basics assumed in every job description.
lol if all i did was observe and coach id be out of a fucking job
I thought that was the old way. Modernization supposedly stopped having front-end folks standing around observing, even TLs.
This is simply not possible with the current payroll situation. I have to cover breaks, but usually only one or two a day. I also have to jump into drive-ups, back up the desk, and help out cashiering. When we're a little busier or a little better-staffed, then I can jump into the more normal role of supervising, jumping in to line-bust now and then. But when we're at low volume with low staffing, and have to clear out intermittent small rushes, it's far more efficient and helpful to the team and guests for the SETL to jump in and get their hands dirty.
Ours also uses "team!!!, one in the front lanes please" so a hard or softlines TM responds and we re kept there a magical 15 minutes. And they wonder why all they get is crickets when they call for backup.
Newbie cashiers who didn’t get enough training put lights on frequently. Guest says $200 air fryer was $69 cashier call sales floor to double check $200 is correct guest says they want to speak to manager light goes on. Item with no barcode or is no longer in system cashier can’t find on app or device looks to be too expensive to guess price light goes on. Just a few examples. 10 year veteran here who still occasionally has to use light, very rare but does happen.
also the idea of waiting 15min for cash when you have a guest literally standing there waiting for their change is lol
