Goodbye Indymes đź‘‹

Hardlinesmaster said:
No. If tech is nearby, they move the cleaning stuff to fix fire aisle. You need to work on GM push to understand.
Click to expand...
I was referring to the Service Tablet alerts. I only used the fire aisle alert as an example because that is the only alert I've seen that someone can claim in MyDay
 
employee 626 said:
  • Is it like a fire aisle where one claims it or just an alert like SCO needs money?
    • If we claim it do we do it on the Zebra or Tablet?

  • Does it time how long a team member takes to respond and send multiple alerts like the Indymes and fire aisle?
Click to expand...
It is like a fire aisle alert and is supposed to be claimed, but it can easily be claimed on the Zebra anywhere in the store and then just ignored.

I believe it only sends two alerts - the initial and a second reminder some 20-30 sec later. There are times when I've seen the alerts go off again a few minutes later but I've always assumed that was from the guest requesting help again. I don't believe the responses are timed like the Indymes were; since they can be accepted from anywhere in the store - it seems kind of pointless. If for some reason they are, it's a metric that nobody at my store cares about.
 
employee 626 said:
My store is getting these soon. I have a few questions
  • Does leadership tell people to respond
  • Is it a different sound or the standard sound that the SCO needs money uses?
  • Do TMs need to enable it in MyDay? If so what do we need to enable? Can leadership remotely enable it?
  • Do we only get alerts for the areas we are signed into or the entire store? If I'm only signed into Market do I get style notifications?


  • Is it like a fire aisle where one claims it or just an alert like SCO needs money?
    • If we claim it do we do it on the Zebra or Tablet?

  • Does it time how long a team member takes to respond and send multiple alerts like the Indymes and fire aisle?
Click to expand...
depends on leadership. THey SHOULD but don’t lol

it is a different sound. there are two sounds. say a toy call button. if i’m signed into toys in myDay i get a quieter softer kind of chime. Kinda like the “FIRST REQUEST” then if no one claims it. it sends it to everyone in the store with a much louder sound.

you claim it in myDay

yes it times it. it times how long it takes for someone to claim they’re on their way and how long it takes for someone to “complete” the call. I will say though. all our call buttons are in the red lol.
 
graydot said:
As someone who worked electronics a lot in my early years with Target I can relate. As soon as I walked away from my area to grab a CAF or reshop… ”FAST SERVICE NEEDED IN ELECTRONICS!!! FAST SERVICE NEEDED IN VIDEO GAMES!!!!”
Click to expand...
I was just sent on a whirlwind seeing some mention a CAF. It’s been 84 years…
 
SigningLady said:
I think all of ours have been deactivated or maybe broken. Haven't heard them in years but we definitely don't have alerts on our devices either. Sure don't miss them!
Click to expand...
This just means your Indyme server is offline and no one at your store cares enough to call it in.
 
My store is just about to start it's remodel but we still use old style buttons and even a few phones still work. I am fine with going to this new button as long as the alert is something I can hear but don't want to mute. If it's like a unique ring tone I can mute it and then call over the walkie if I am with a guest. That said, I know our phone system is kind of useless, half the time the software does not auto login properly. Many times I get calls on electronics for other areas because I'm the only one who's logged on. This can turn ugly if buttons are handled the same way.
 
My store just reinstalled a couple of them. Our PML was told to by someone higher up. Maybe they're making a comeback? It was very weird hearing the "fast service needed" for the first time in probably 2 years...
 
GRC said:
My store just reinstalled a couple of them. Our PML was told to by someone higher up. Maybe they're making a comeback? It was very weird hearing the "fast service needed" for the first time in probably 2 years...
Click to expand...
Someone higher up is very stupid. The indyme boxes in control rooms are literally being removed with store hardware upgrades. My store and 2 other stores in my area already had theirs removed.
 
versionDefect said:
Someone higher up is very stupid. The indyme boxes in control rooms are literally being removed with store hardware upgrades. My store and 2 other stores in my area already had theirs removed.
Click to expand...
Ours are still in including the one that doesn't exist in cpp. "... in cleaning supplies, who's is responding?" Slowley the whole store is becoming zombi land.
 
Remodeled for over a year now.

The tone is a unique 3 tone tune that gets repeated like 3 times. Not obnoxious. Your job description is what ties you to the call boxes you manage, you cannot add or subtract call boxes just by toggling them in you work centers on the device.

The first alert goes to the employees for the area, the second alert goes to all PDAs.

If your leadership sucks, they get ignored. At the same time mine is annoying enough that they will call it out on the FIRST call ignoring the person in the area acknowledge the call (There is an accept and complete prompt on the my device so someone can revisit the call and see it was picked up). I usually don't answer back.

If it goes to the 2nd call there are usually team members who will step up. Because there is no true sense of urgency to rush to a call box its easy to be chill and head over to the area from another part of the store. We have not enforced any metrics for it.

There IS the possibility that 2 MAC stations in the same area have the same name. I think baby and market has two for us. This can force you to check on 2 stations in different parts of the store. The MAC stations will let the guest know if the call was acknowledged or if it was not picked up. It would be nice if it gave my name as a personal professional courtesy, give them someone to look for, but what ever.

Yes I have had a number of times where I saw and walked twards guest on the MAC only to have them push the call button when they could have just lifted their eyes a little and looked around. It won't stop guest from doing stupid things.
 
Like many innovations from Spot, the Indyme system was a state-of-the-art upgrade for the entire chain — a leap forward in technology, guest experience, and operations that was simply unmatched by any other retailer. Nothing else came close.

Target used to be a store that other retailers envied. No one else offered custom-designed shopping carts—created by Target itself—not only to look appealing but also thoughtfully engineered to avoid damaging guests’ cars. Our store’s warm and inviting color scheme was unique and helped draw guests back week after week. Not to be forgotten, Target pioneered the brand partnership strategy with home and fashion designers and consistently produced some of the most memorable ad campaigns in retail. At its peak, Target struck the perfect balance: it appeared upscale and stylish despite being a discount retailer competing head-to-head with Walmart.

Unfortunately, after Bob and Greg left, it feels like the company has been in a steady decline, making one questionable decision after another. Personally, I’ve only been inside a Target store two or three times over the past year—and every visit left me feeling disappointed and depressed. Despite remodels, the stores feel uninspired and sad, radiating a sense of corporate gloom. The shopping experience has deteriorated dramatically. Guests don’t want to wait in long checkout lines or stand around for team members to unlock merchandise, especially because Corporate has effectively gutted Asset Protection in the name of PR, and "cost savings".

I could list a laundry list of grievances, but the bottom line is that it’s just not the same anymore. It reminds me too much of shopping at K-Mart in its final years. Even Target’s biggest fans—those bloggers who once championed the brand, like this woman—have abandoned it.


Honestly, I don’t see Target coming back from this. No one at Corporate seems willing to bring vibrant color back into the stores or restore payroll so guests can truly enjoy a decent shopping experience again.
 
Last edited:
For what its worth, all stores SHOULD'VE had their Indymes removed by now. That said some Target Techs didn't do it correctly and installed both the new LoRA system and kept the same Indyme unit.
 

Users who are viewing this thread

  • ... and 1 more.
    • Total: 5 (members: 4, guests: 1)

    Similar threads

    TurgetCirkl
    Service & Engagement "Additional Cashiers to _____" recordings
    Replies
    1
    Views
    459
    Hardlinesmaster
    Hardlinesmaster
    TurgetCirkl
    Sales Floor Call button recordings
    2
    Replies
    46
    Views
    5K
    caitsith2
    C
    TurgetCirkl
    Hidden Call button Codes
    2
    Replies
    25
    Views
    2K
    Dream Baby
    Dream Baby
    J
    Store calling me while I am sick
    Replies
    10
    Views
    897
    bymoonlight
    B
    Dead and Khaki
    Pricing and Presentation What are we called in the real world?
    Replies
    8
    Views
    714
    gsa4lyfe
    gsa4lyfe
    Back
    Top