actually my store once had a box of Equate delivered from the warehouse. We figured same vendor made Equate and Up & Up brand and mixed it up. Of course no one at warehouse or backroom noticed. I just gave it to Sr ETL.Price-change and price-match scammer. One of them was especially shameless about it and had a M-M-M-MELTDOWN after I called her out on her claim that a box of Equate aspirin was 10/$1 at Target (Equate is a Walmart brand). Nope, fuck off
If someone is saying something’s on sale and it’s not it’s always best to calls GSTL so that the price can get changed back to the correct thing before more guests have the same issue. GSTL can call department and have them remove the expired signs right away instead of waiting for pricing Team
Someone recently pushed a whole box of Aldi product to the floor. Didn't even look/notice/care.^This.
We had a case of Great Value (WM brand) windshield washer fluid set out on the floor & they came thru my line.
Of course, it came up as NOF so we did a look-up & assigned a price.
Guest didn't care WHO it was labeled for.
If you do a price override and use guest challenge (K2) as the reason, an alert immediately goes out to the MyDevices so someone can check for signs, as well as keeping management aware of the changes being made.
I get the feeling that some of my GSAs or GSTLs will just give in to the guest demands since they have encouraged me to change prices by $20 on items without even confirming if the price is right, so I will try and ask when one of the other GSAs or GSTLs is around. Do any of you feel that there is a huge difference in how strict some of the GSTLs or GSAs are from others in terms of price overrides? Some of them at my store will check price changes within $5 diligently, while others won't even check on a price override of $20, which is the limit for cashiers without a supervisor override.
As a GSTM this is a horrible policy. Guests will learn very quickly and your store will be taken advantage of big time.As of yesterday I have instructed my cashiers to change the price to any item, no matter what. If it needs my supervisor numbers I’ll change it. Let’s make it right for the guest if they don’t seem particularly sketch.
As of yesterday I have instructed my cashiers to change the price to any item, no matter what. If it needs my supervisor numbers I’ll change it. Let’s make it right for the guest if they don’t seem particularly sketch.
No offense but my store if a GSTL told us this we’d all lose respect for them. All us front end people want is a leader with a backbone to back us up.As of yesterday I have instructed my cashiers to change the price to any item, no matter what. If it needs my supervisor numbers I’ll change it. Let’s make it right for the guest if they don’t seem particularly sketch.
THIS. If my GSA/TL told me this, I would just call another GSA/TL on duty if available.No offense but my store if a GSTL told us this we’d all lose respect for them. All us front end people want is a leader with a backbone to back us up.
I don't really like this policy. I have some GSAs or GSTLs that don't check prices on items that are a $20 difference between what appears on the register and what the guest "claims" they saw the price was. Another example was when a guest wanted to buy a vacuum that was already on clearance for about $100 less than the original price and the guest claimed that the sign said the vacuum should have been another $25 less than what the clearance price was coming up. I asked the GSTL on duty about this, and they changed it willingly with the supervisor override and I was disappointed that they weren't even concerned about making an item $25 less than it should have been. I just wish that more of my GSTLs/GSAs were willing to check prices instead of backing down to the guest's demands.As of yesterday I have instructed my cashiers to change the price to any item, no matter what. If it needs my supervisor numbers I’ll change it. Let’s make it right for the guest if they don’t seem particularly sketch.
This is all per my STL. So this will help me promote making them happy.If this is your plan to promote I'm afraid you aren't going to get very far.
the other day someone "saw something" under a $1.99 tag when it rang up for $24. she had a picture of them there which seemed sketchy and after the gsa checked there was one more under that price but we wouldn't honor that price. then the guest said "i thought that if the place where i got it from said that price you had to give it to me for that price" which seemed even more sketchy. if we did that we would be out of business and people would move $100 items to dollar spots all the time.