Starbucks Team Leaders

[Hardlinesmaster]

Is this happening at spot?
Starbucks is raising prices for some of its drinks

Starbucks is raising prices for some of its drinks

 

[Yetive]

I think it's only company stores.

 

[Yetive]

Ugh my ETL just told me she's being moved to another store. She's been the best ETL I've had even though I only had her for a cool minute. So annoyed that I never have a consistent boss for more than a year.

That stinks for you. At least you don't really need an ETL for Starbucks. 🙂 Maybe the new one will be just as good. Fingers crossed for you.

 

[Coqui]

That stinks for you. At least you don't really need an ETL for Starbucks. 🙂 Maybe the new one will be just as good. Fingers crossed for you.

True but it was nice being supported. Oh well I'll be positive 😛

 

[Xanatos]

Is this happening at spot?
Starbucks is raising prices for some of its drinks

Starbucks is raising prices for some of its drinks

Yes it's happening for us. I had yesterday off and haven't gone in yet today, but the menu boards that I put up Monday afternoon had some higher prices. Tall coffee went up by $.10, chai went up too. I think some lattes went up.

They do this every 6 months, but people seem to be making a bigger deal about it this time than normal. In July, they raise the prices of hot drinks. In January, they raise the prices of cold drinks.

 

[redeye58]

And guests take it out on us as if we personally had ANYTHING to do with pricing.
Look for the cheapskate maneuvers to spike.

 

[radiochu]

I lost track of how many people were just SHOCKED that the Ethos water went up 30 cents.

I mean... we give water away for free? I've never understood why anyone would willingly pay $1.95 for water, even 'charity' water. I'm definitely not going to pay $2.25 for it. not when I can get a trenta for nothing.

 

[signingminion]

Is this happening at spot?
Starbucks is raising prices for some of its drinks

Starbucks is raising prices for some of its drinks

My mom is freaking out over this...she's hooked on matcha lattes apparently. But doesn't know if she should get extra matcha? Or if they charge her for extra matcha...lol. 😕

 

[Yetive]

She can get extra.

 

[signingminion]

She can get extra.

The last time they asked her how many scoops...her face was likely priceless.

 

[Xanatos]

It's supposed to be $.80 per extra scoop, so it can get very expensive very fast, if they charge her correctly.

 

[Xanatos]

As for my mysupport question about the Starbucks dashboard, they said they would look into the issue. That's it. I was hoping for a little more than that, but I shouldn't expect much from mysupport.

 

[Coqui]

As for my mysupport question about the Starbucks dashboard, they said they would look into the issue. That's it. I was hoping for a little more than that, but I shouldn't expect much from mysupport.

I got the same answer. They probably copy and paste those responses everywhere.

 

[Yetive]

I got the same answer. They probably copy and paste those responses everywhere.

They probably have no clue about any of it, don't know how to find out, wonder who the heck these guys are, and why they need to know this information anyway!

 

[redeye58]

Blecch.
Matcha reminds me of lawn cuttings.

 

[Yetive]

Me too. Never liked it.

 

[signingminion]

Blecch.
Matcha reminds me of lawn cuttings.

I'm ok with a little, but extra scoops? Nope.

 

[CleanMyBackRoOm]

I'm getting increasingly frustrated in this work center. I swear my store is higher volume than most of the stores in my area and their SBs are getting 160-170 hours and I'm stuck at 140. My capture is an avg of 14--17% and it makes 0 sense on how I'm capped here.

 

[Xanatos]

I'm getting increasingly frustrated in this work center. I swear my store is higher volume than most of the stores in my area and their SBs are getting 160-170 hours and I'm stuck at 140. My capture is an avg of 14--17% and it makes 0 sense on how I'm capped here.

Is that 140 the number on the weekly scheduling dashboard or is it just what your store allows you to spend?

 

[CleanMyBackRoOm]

I've never been shown how to access the weekly scheduling dashboard. I just write a paper schedule hand it in and they tell me if I'm over or under and the adjust accordingly

 

[Yetive]

2 places to check. Starbucks dashboard and my time.

 

[Xanatos]

I've never been shown how to access the weekly scheduling dashboard. I just write a paper schedule hand it in and they tell me if I'm over or under and the adjust accordingly

If you go to mytime, there is a big drop down box in the top right. That's where you can edit your schedule as well. I think the third option is called "Wednesday-Thursday create new schedule". Go there and look at the weekly scheduling dashboard. Starbucks is towards the top. The left column will tell you how many hours target is giving you. The middle is how much you actually scheduled, and the right is the difference (over/under). The Starbucks hours aren't supposed to be touched. And in my opinion, the number of hours allocated is plenty to run a successful workcenter. The problem comes when they cut your hours.

You can also look at what every other workcenter gets allocated and spends, but just know that some of those numbers are guaranteed to be way off depending on how your leaders decide to do the scheduling. At my store, food ave and cart attendant get cut by about 45 hours each. Those 90 hours go to the sales floor. Logistics overall spends about what it's supposed to, but I can almost guarantee that the hours allocated are wrong. Apparently, having set schedules can screw with the allocated hours for certain workcenters (but not Starbucks, so don't worry about that).

 

[Yetive]

You can get an idea of your overall hours usage on the dashboard. If you don't use this, it is under store reports--Starbucks Performance Dashboard. I'm still red YTD at 86%, but that is actually moving up for me!

 

[Xanatos]

2 places to check. Starbucks dashboard and my time.

Oh good thought with the dashboard. That will list your monthly and YTD hours. Goal (green) is to be within 5% of the allocated hours.

 

[redeye58]

We're hi vol & they've been nicking our hours all thru spring & summer yet we're still killing it in sales according to our SBTL.