Reshop to be done, zone to be done and process teams have work to do that for the last month we are not doing since My time has chopped our hours down so we are allowed to do the bare minimum of our core roles. And with gutting of cashier hours, I have become a defunct cashier since as soon as I get back to the isle I was scanning for In-Stocks they call back up again..
Being one of the few in my store that has spent a lot of time working on both salesfloor/front end and early morning/logistics/process teams, I kind of get a sense of glee reading this. Schadenfreude, perhaps. I totally understand how much work the process teams have to do, but in my store they are given a free pass when it comes to backup or helping guests. They don't even have walkies, so you have to walk the whole store looking for them. Pricing (trailed only slightly by flow, with POG right on their heels) is the worst about any type of guest service. they walk around with a sense of entitlement thinking that they are above helping guests or going up for backup because their work is so much more important that anyone else's. Yes, aisles need to be set and price changes need to be completed, but you should be helping out guests instead of spending longer hunting down the scarce salesfloor tms to get them to help a guest with vacuum cleaners. And then the pricing/pog TL complains about how salesfloor isn't getting salesplanners built, and the zones are shitty, and they can't find things they need to ticket, and seasonal isn't condensed, and there's NOP in the backroom, and ptm aisles aren't getting flexed and full, and they had to help a guest because no one else was available, and there's instocks pulls sitting in the back, and...I think you get the idea.
It'll be nice for once to see the process teams have to scramble to get their workload done. Venting a bit, but the sales floor team gets the shaft in my store. We are the only team that responds to backups, does carry outs, covers each other's breaks (fitting room/operator and electronics), attends smart huddles, backup cashiers again, pulls their own batches, does 4x4's, does backup pharmacy. On top of that, we are the first team to have our hours cut when other teams are still getting 30-40 hours per tm. And when hours get cut across the store, we are expected to push pog fills, work freight from the truck, pull CAFs, scan instocks, backstock, etc on top of everything else we're already doing. Sales floor is basically used as the support team for the rest of the store, but then we get questioned on why the floor looks rough and our workload isn't getting done.
So yeah, I'll take a little pleasure in seeing the tables turned on those teams who think they're god's gift to target. I can only speak for my store.
